
Team Coach
2 days ago
At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
GCX Performance Coach.
Coaches partner with team leaders to ignite teammate potential in helping our customers solve their problems in the quickest, simplest, and easiest way possible. Coaches review customer interactions and other data, and then help teammates demonstrate strengths and take advantage of opportunities. Coaches will also share in taking customer concerns and answering team questions along with the Team Leader.
You will:
- Drive eBay's Cultural and operational values and ensure teammates demonstrate these in every interaction, build and maintain strong, trust based relationships with partners at all levels
Coaching: Apply eBay's coaching model to:
- Drive performance improvements for your team by partnering with your team leader to identify focus areas and coaching plans
- Prepare and conduct effective monthly action planning sessions, co-create strong SMART action plans with each teammate
- Prepare and conduct effective real time and scheduled coaching sessions to check in on progress and course correct where needed
- Convey behavioural opportunities to teammates in a way that is confident, easy to understand and motivates them to want to succeed
- Listen carefully to your team and work with them to clearly define expectations from coaching conversations and action plans
- Review your team's action plans to ensure they are aligned with operational direction and identify actions that drive the right outcomes, and learn from these successes to demonstrate findings in each coaching interaction.
- Influence and inspire your team and colleagues towards a common goal to drive operational improvements for your LOB
- Drive eBay's core values and be advocate for GCX mission and culture
Responsibilities:
Quality Reviews
- Complete the required number of monthly quality evaluations to identify the root cause of QA behavioural opportunities and prepare for effective coaching sessions
- Review Scorecard, VOC, NICE recordings, quality evaluations and other relevant data sources to capture connected insights on individual teammates' strengths and opportunities
- Attend and engage in quality calibrations for your Line of Business (LOB)
Customer-facing work:
- Retain subject matter expertise in your LOB and remain a credible resource for your teammates and your organization. This will be accomplished through:
- Taking escalations
- Allowing teammates to observe you interacting with eBay customers by taking contacts
- Engaging in queue work to help your teammates serve our customers during high-peak times as requested
- Serving as a role model and a change champion for your team
- Attending trainings to keep up to date with knowledge and upcoming changes in tools, product, policy and other related topics
- Participating & sharing insights in regular business reviews (i.e. WBRs, MBRs)
• Completing assigned administrative tasks (i.e. credits, claims approvals, roster, managing pulse). Reviewing daily stats with TM in huddle. Calibration with TM to discuss SR in huddle. - Proven record of successful coaching to performance in one LOB
- Able to analyze data and identify behavioral root causes and coach individual teammates to behaviors
- Able to help individual teammates create strong Data Driven Action Plans with little to no guidance
- Knows when to engage TL on individual cases, decisions that affect the team and direction focus
- Comfortable in dealing with change and confident communicating with team leaders as well as teammates
- Proven record of successful coaching to performance across multiple LOBs
- Able to analyze data and identify behavioral trends for complex coaching opportunities (individual and teams)
- Able to implement coaching strategies addressing team's performance.
- Able to train, mentor outliers
- Knows how to engage with the Coaching Program to assist with coaching best practices and other relevant insights feeding into coaching strategy
- Able to ensure Coach readiness and drive coach engagement for their LOB
- Comfortable in dealing with complex changes and confident communicating with a senior audience (i.e. during key business reviews - WBRs, MBRs, etc.). Focused approach to drive performance with TM. Come with innovative methods to drive TM performance as per their learning curve. Open to support business need and participate to role provided to this individual as per business requirement. Open to work from office (All day) as per business need. Participates in seller meet to share knowledge to improve their business @ eBay when GCX needs to participate. Conducting webinars for sellers as part of GCX team.
Tools
- Expert knowledge of Microsoft Office programs such as Outlook, Excel, Word, PPT
- NICE
- Unify coaching tool knowledge is added advantage.
Behaviour:
- Go getter attitude.
- Honest and open to feedback.
- Energetic and enthusiastic to drive performance in new team.
- Able to bring analytical insights to drive performance.
- High on integrity to drive eBay culture among Team Mates.
- Transparent & effective communication.
Requirements & Qualifications:
- A consistent performer with an excellent performance record, maintained over time.
- Seen as a role model for others.
- Skilled and passionate about coaching and developing teammate capabilities
- Analytically minded, an able troubleshooter adept at analyzing information, diagnosing problems and recommending appropriate solutions to leaders
- Able to work in a fast-paced, multicultural, global organization and to build strong trust-based relationships with colleagues
- Competent in the ability to deliver high levels of performance and service excellence while handling high volume workload in a collaborative team environment
- Be an example of how to effectively promote and adopt change
- Proficient in observable departmental learning needs to the Learning Team (policy / process / tools)
- Capable of demonstrating excellent de escalation skills
- Able to give effective performance feedback and coaching to others to drive performance outcomes.
- Fluent in English, other languages an advantage, please note that languages may be required for specific roles/LOBs
- College degree preferred or equivalent experience /3rd Level qualifications
- You must have 2-3 years of experience managing team performance and/or conducted performance evaluations as part of your regular work) either as a Coach or Team Leader in your current role
- Happy to work from our Mumbai office where requested by the company and understand it will be expected to make occasional visits each quarter to the Mumbai office where needed. (Although the role is mostly work from home we do require this person to be in the Mumbai office at least a few times per quarter).
- You must bring an operations background whether that be from a Customer service Team Lead in Customer Support Centers or having conducted evaluations as a Quality Analyst or Manager but with an operations background.
Please note that ideally the appointed person will be selected and onboarded in February where possible as training is in March and we want to deploy/handover to them by then however strong candidates are still encouraged to apply if this start date would be a factor.
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
The eBay Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information.
-
AI Product Development Agile Team Coach
2 weeks ago
Mumbai, Maharashtra, India beBeeScrum Full time ₹ 1,50,00,000 - ₹ 2,50,00,000About the RoleWe are seeking an experienced Scrum Master to support agile teams within our Agile Release Train (ART). This is a critical role that requires a deep understanding of SAFe, Agile principles, and the unique challenges of product development.The successful candidate will have a strong background in facilitating Planning Increment (PI) events,...
-
Chess coach
2 weeks ago
Mumbai, Maharashtra, India Chessbrainz Full time ₹ 1,04,000 - ₹ 1,30,878 per yearCompany DescriptionChessbrainz is the leading chess teaching academy in India, offering online chess instruction to children from over 30 countries. With a team of more than 100 internationally rated chess tutors, we aim to popularize chess among school children. Our program, "Early Stage Brain Development," begins chess instruction for children as young as...
-
Sales Coach
2 weeks ago
Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per yearCoach and mentor sales agents through live and recorded call sessionsConduct engaging training workshops focused on sales techniques, objection handling, and closing skillsMonitor individual and team performance metrics to identify coaching needsProvide real-time feedback and actionable insights to boost performanceCollaborate with team leaders and QA to...
-
Area Coach
4 days ago
Mumbai, Maharashtra, India Coffee Day Global Full time ₹ 15,00,000 - ₹ 25,00,000 per yearJob Title: Area Coach - MumbaiDepartment: OperationsReports To: Regional Manager / Operations HeadIndustry: [QSR / Retail / Hospitality / etc.]Job Summary:We are looking for a dynamic and experienced Area Coach to oversee the operations and performance of multiple outlets in the Bangalore area. The Area Coach will be responsible for ensuring operational...
-
Mumbai, Maharashtra, India E7 Fitness Full time ₹ 30,000 - ₹ 60,000 per yearCompany Description E7 Fitness is a sports services company located at Bandra, Mumbai. The company is the service provider for sports and physical education programs in schools, working with prestigious schools in the Mumbai area. E7 also runs a football academy and fitness, strength & conditioning programs for teams and individual athletes. Role Description...
-
Process Coach
2 weeks ago
Mumbai, Maharashtra, India Omega Healthcare Management Services Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Process Coach Location: Chennai, Trichy & Hyderabad Specialties: E/M IP, E/M OP, Surgery, IVR Service Line: Medical Coding Job Description: Understand the quality requirements both from process perspective and for targets. To Train effectively the new joiners on Medical Coding concept with the guidelines. To monitor Trainees productivity and...
-
Sports Coach Position
4 days ago
Mumbai, Maharashtra, India beBeeSports Full time ₹ 4,00,000 - ₹ 8,00,000Job Opportunity: Sports Coach1. We seek a qualified Sports Coach to join our team, possessing a strong background in coaching and athlete development.2. A diploma from the National Institute of Sports (NIS) with specialization is required, along with international or national medal recognition and relevant coaching certifications.Key Responsibilities:•...
-
Professional Trainer and Coach
2 weeks ago
Mumbai, Maharashtra, India The Rainmaker Companies Full timeCompany Description The Rainmaker Companies help professional services firms (accounting, law, consulting, etc.) grow through tailored business development and leadership programs, specialized professional communities, and strategic growth consulting. Our focus is to develop, advise, and collaborate closely with executives, practice leaders, and...
-
Agile Coach
1 week ago
Mumbai, Maharashtra, India TekDoors Inc. Full timeJob Title: Agile Coach Location: Gurgaon Contract Type: Full Time Skills : Agile Champion; Rally; JIRA; Project Management; TPM Must-Have Qualifications: • Minimum of 7 years of progressive experience in an agile environment, with at least 3-5 years specifically in an Agile Coach or Senior Scrum Master role. • Demonstrated experience successfully...
-
Elite Sports Performance Coach
1 week ago
Mumbai, Maharashtra, India beBeeSports Full time ₹ 40,00,000 - ₹ 80,00,000Job Opportunity:We are seeking a highly skilled and experienced Sports Performance Coach to join our team.The ideal candidate will have a diploma from the National Institute of Sports (NIS) with specialization in sports coaching.A strong background in international competitions and certification courses in coaching is also essential.About the Role:As a...