Team Lead
10 hours ago
Job description
A Team Leader is responsible for managing a team of operations professionals to meet business objectives, which includes guiding the team, improving processes, and ensuring compliance. Key responsibilities involve performance management, coaching team members, resolving operational issues, and collaborating with other departments to enhance customer satisfaction and efficiency across different regions.
Key responsibilities
- Team management: Guide, motivate, and support the operations team to achieve specific goals.
- Performance management: Monitor team performance against metrics and KPIs, conduct reviews, and provide feedback for growth.
- Process improvement: Develop and implement process improvements to increase efficiency, productivity, and quality.
- Issue resolution: Resolve both agent and customer issues and coordinate with other departments to address challenges.
- Compliance: Ensure the team adheres to company policies, procedures, and international regulations.
- Risk mitigation: Identify and mitigate risks to ensure seamless international operations.
- Training and coaching: Provide coaching, training, and mentorship to team members to enhance their skills.
- Cross-functional collaboration: Work with other teams, such as quality assurance, to identify and implement systemic improvements.
Contact HR Lipika for more information
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