Team Coach

4 weeks ago

Mumbai City District, India Ketto Full time

Opening for Sales Team leader - Coach

  • Qualifications & Requirements:

Experience: Minimum 2+ years in telesales/BPO sales with at least 1 year in a supervisory or team handling role.

Qualification: Both Grad & Undergrads both can apply

Working Days: 6 days working

Shift: Day Shift 9 am to 9 pm window

  • Key Responsibilities:

OJT Management & Coaching:
Supervise and mentor new agents during the OJT phase.
Drive sales numbers through daily huddles, motivation, and live call monitoring.
Conduct role plays, side-by-side coaching, and feedback sessions.
Instill discipline, punctuality, and ownership among trainees.
Sales Performance & Monitoring:
Track daily sales, conversions, and targets of the OJT batch.
Identify bottom performers early and implement action plans to improve them.
Share best practices and strategies from top performers to uplift team performance.
Reporting & Analysis:
Prepare daily/weekly performance reports (sales numbers, quality, attendance).
Work closely with trainers, QAs, and management to improve OJT outcomes
Team Leadership & Culture Building:
Build a positive and motivating culture in the OJT team.
Ensure compliance with process guidelines and sales ethics.

Interested candidate can Apply or Contact

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