Team Coach

1 week ago

Mumbai, India Equifax Full time

Prioritize and handle 2nd-level escalations in a timely manner to resolve issues. Share resolution details with clients and team. Provide feedback to manager on required process and program changes to ensure customer satisfaction.
Assist with training new employees and coaching/training of existing representatives on new products and services.
Manage documentation.
Handle special projects as assigned.
- Procesar las solicitudes entrantes a través de correo electrónico y fax
Priorizar y manejar los escalamientos de segundo nível de manera oportuna y resolver los problemas.
Compartir los detalles de las resoluciones con los clientes y el equipo.
Proporcionar feedback a la gerencia sobre cambios requeridos en procesos y programas para asegurar la satisfacción del cliente.
Asistir en la capacitación de nuevos empleados y el coaching/capacitación de representantes existentes sobre nuevos productos y servicios.
Gestionar la documentación.
Manejar proyectos especiales según se asignen.

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