Team Coach Customer Support

2 weeks ago

Navi Mumbai, India Prixim global Full time

Designation: Team Coach Customer Support

**Job Description**:
We are looking for a resilient, empathic Team Coach to contribute to the growth of our company. Team Coach Customer Support are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and remaining abreast of changes in consumption.

Company Profile - IT and Business Services
Position : Team Coach Customer Support

Graduates/ Under Graduates - Immediate Joining Required

Gender - Male/Female

Job Type - Full time

Remuneration - upto 25 k

Experience: Minimum 2 year Experience in Sales/ Business Development in Banking & Finance Industry (Bank/Insurance Sector) / Customer Support / BPO

Interview Process (2 Rounds)
PIØ & HR
DirectorØ

Roles and Responsibilities
- Handle a team of chat process agent
- One on one call listening and feedback.
- Refresher training to enhance the skills.
- Drive team's performance by sharing the feedback with the bottom performers on a weekly basis.
- Call Auditing.
- Escalated call handling.
- Report Making and many more.
- Manage, lead, train and develop call centre staff to extend individual skills and achieve overall objectives
- Manage the day to day operations of the team
- Monitor the activities to ensure all service levels committed are met and exceeded
- Manage relationship with internal and external clients of the company
- Stay up to date on the latest industry trends, technology and best practices

Desired Skills and Abilities:

- Good written communication Skill - English
- Basic System navigation skills
- Requires excellent oral, written, and presentation skills to effectively perform supervisory duties
- Requires strong leadership and interpersonal abilities to inspire and coach employees to accomplish strategic goals and related tasks
- Must have excellent computer skills and knowledge of Microsoft Office Software

Feel free to contact us on the given Contact No. 0r Whatsapp on 9167061505.**Job Types**: Full-time, Permanent

**Salary**: ₹20,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Ability to commute/relocate:

- Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9167061505

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