Backend Coordinator

2 days ago

Dhapa Kolkata West Bengal, India Tikona Infinet Pvt. Ltd. Full time

**Job Overview**

The Backend Coordinator - Network is responsible for monitoring and maintaining network operations to ensure seamless service delivery. This role involves proactive network monitoring, quick incident response, coordination with field teams, and effective problem resolution to maintain optimal network availability and performance.

**Key Responsibilities**
- Monitor network performance and ensure continuous availability of services.
- Identify, analyse, and troubleshoot network-related incidents in real time.
- Provide Level 1/2 support for network faults and escalate issues as needed.
- Coordinate with field technical teams and vendors for timely problem resolution.
- Maintain incident logs, prepare reports, and update on network status.
- Perform routine health checks, preventive maintenance, and performance analysis.
- Ensure compliance with SLAs for uptime, response, and resolution times.
- Support implementation of network upgrades, changes, and configurations.

**Requirements**:

- Bachelor’s degree in Engineering, Computer Science, or a related field.
- Strong knowledge of networking concepts and protocols (TCP/IP, DNS, DHCP, BGP, OSPF, MPLS, etc.).
- Experience in NOC operations, network monitoring tools, and incident management systems.
- Ability to troubleshoot and resolve network issues effectively under pressure.
- Excellent communication and coordination skills for interaction with field teams.
- Willingness to work in shifts (if applicable)

**Core Skills**
- Network monitoring & incident response
- Problem diagnosis & resolution
- Coordination with cross-functional teams
- Network availability & performance management

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Paid sick time
- Provident Fund

Application Question(s):

- How many years of experience in Field engineer?
- How many years of experience in NOC profile?
- How many years of experience in telecom (broadband) industry?

**Experience**:

- Network support: 2 years (required)

Work Location: In person

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