Customer Relationship Executive

2 weeks ago

Andheri East Mumbai Maharashtra, India HR TalentHub Full time

Key Responsibilities:

- **Customer Service**:

- Address customer concerns and complaints efficiently, escalating issues to relevant departments when necessary.
- Provide accurate information about logistics services and pricing.

Relationship Building:

- Develop and maintain positive relationships with existing customers to foster loyalty and repeat business.
- Proactively reach out to customers to understand their needs and identify potential areas for improvement.
- Conduct customer satisfaction surveys and analyze feedback to identify trends and implement necessary changes.

Operations Coordination:

- Coordinate with internal teams like operations, sales, and warehouse to ensure smooth order processing and delivery.
- Monitor shipment progress and proactively communicate any delays to customers.
- Track key performance indicators (KPIs) related to customer service and identify areas for optimization.

Issue Resolution:

- Investigate and resolve customer complaints regarding damaged goods, incorrect deliveries, or billing discrepancies.
- Collaborate with relevant departments to find solutions to complex customer issues.

Data Management:

- Maintain accurate customer records and detailed logs of interactions within the CRM system.
- Analyse customer data to identify trends and opportunities for improved service.

**Required Skills**:

- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Detail-oriented with high accuracy in data entry and record keeping
- Ability to work under pressure and meet deadlines
- Knowledge of logistics operations and industry best practices
- Knowledge of logistics operations and industry best practices
- Proficiency in CRM software and other relevant technology tools

Qualifications:

- Bachelor's degree in business administration, logistics, or a related field
- Minimum of 1-2 years of experience in a customer service role, preferably within the logistics industry.

**Job Types**: Full-time, Permanent

Pay: ₹12,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Application Question(s):

- 6 Days working

English speaking ( must )

**Experience**:

- Total: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9873469033

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