Customer Relationship Executive

2 days ago

Andheri West Mumbai Maharashtra, India HR Yaar Full time

**Job Title**: Customer Relationship Executive
**Location**: Juhu, Mumbai
**Industry**: Luxury Real Estate
**Experience**: 1+ years

**Role Overview**:
**Key Responsibilities**:

- Warmly greet and receive prospective clients, making them feel valued and comfortable.
- Host clients during site/property visits, ensuring the experience reflects a luxury standard of service.
- Provide clients with basic project information and direct their queries to the appropriate sales team.
- Coordinate with sales, administration, and hospitality teams to prepare for client visits (refreshments, site readiness, meeting arrangements).
- Maintain an elegant reception/hosting area, and ensure all customer-facing spaces meet luxury standards.
- Ensure accurate client records are maintained and appointments are well managed.
- Handle client requests with professionalism, discretion, and a service-first mindset.
- Assist in organising and supporting customer engagement events, property showcases, and high-profile client visits.
- Collect initial feedback from clients and share insights with relevant teams.

**Key Requirements**:

- Bachelor's degree from a recognised institution.
- 1+ year of experience in a customer-facing role.
- Strong communication and interpersonal skills with a polished appearance and demeanour.
- Excellent hosting, presentation, and customer service skills.
- Ability to multitask, stay organised, and work well under pressure.
- Fluency in English.
- A warm, approachable personality with a service-driven attitude.

**Job Types**: Full-time, Fresher

Pay: ₹25,000.00 - ₹30,000.00 per month

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