Executive Customer Care

2 days ago


Visakhapatnam Andhra Pradesh, India Vidal Health Tpa Private Limited Full time

Retention of current business by ensuring good service.
- Fulfilment of SLAs (Service Leave Agreement) as agreed with the stakeholders (Insurance companies, brokers, corporate and individual customer) by coordinating with the backend operations team.
- Attending to stakeholders query in person/mails/over the calls and resolving it.
- Guiding and updating stakeholders in documentation and requisites to be followed in the process life cycle of the policy.
- Updating the stake holders if there are any deviation in the process and address the queries as and when required.
- Building and maintaining relationships with the stakeholders by o Organizing proactive meetings and address issues well in hand.
- Strong verbal, written, presentation and persuasive skills that effectively communicates with and influences customers.
- Understanding of customer and market scenario
- Minimum of one year experience in handling CRM role will be preferred

**Job Types**: Full-time, Permanent

Pay: Up to ₹18,000.00 per month

**Benefits**:

- Commuter assistance
- Provident Fund

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (preferred)

Work Location: In person

Expected Start Date: 25/08/2025



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