Customer Care Executive

1 day ago

Visakhapatnam, India Touchstone Foundation Full time

Touchstone Foundation and Hare Krishna Movement is a world-wide Movement for many charitable activities. We are looking for a motivated individual to join us as a Customer ( Donor) Service Executive.

**Responsibilities**
- Oversee the day to day operations of Front Desk Department
- Liaise with Donors and Volunteers and maintain good relationship with them
- Responsible for the smooth operations for all Donor Relations events, activities, ceremonies and customer servicing
- Maintain accurate and up-to-date donor contact and biographical information in customer data base.
- Fulfil data and reporting requests, including the production of donor lists, and quarterly ceremony report for MC meeting
- Assist in supporting overseas pilgrimages, trips etc
- Undertake any other duties as assigned

**Operation & Servicing**:

- Responsible for Data verification & validation ensuring statutory compliance and audit requirement are fulfilled for assurance of Form 10BE.
- Managing Channel Partners ensuring they submit Donor data with all the relevant information for audit purpose.
- Responsible for making Compliance report of all agencies to be shared with Coordinator-Donor ops & servicing.
- 100% Verification calls to all the donors for proper data records ensuring KYC are updated accurately
- Checking of physical forms with the data & maintaining them in files for record & audit purpose.
- Maintaining data of donor queries for records purpose.
- Responsible for Scanning of donation forms for digital records.
- Handling collateral material - maintaining the data for all.

**Requirements**:

- A Levels / Diploma and above
- Minimum 2 years working experience in customer service
- Must have good interpersonal and communication skills
- Must be meticulous, creative and able to work independently
- Able to work on rotating shift, weekends and public holidays (5 days work week)
- Customer-oriented
- Good written and spoken English & telugu in order to communicate effectively with internal and external stakeholders
- Proficient with MS office. Especially Excel Sheet ( use of formulas - Pivot table, H-look up, V-look up)
- Heart for charitable activity.

**Salary**: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Leave encashment
- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Visakhapatnam, Andhra Pradesh: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer care: 2 years (required)
- total work: 2 years (required)
- Customer service: 1 year (preferred)

**Language**:

- English & Telugu (preferred)
- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9849550619

  • Customer Care Executive

    7 days ago

    Visakhapatnam, India SAUBHAGYA HUMAN CARE PRIVATE LIMITED Full time

    **Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...

  • Customer Care Executive

    1 week ago

    Visakhapatnam, Andhra Pradesh, India Talent era info sloutions Full time

    Customer care executive **dealing with customer issues and churning out an easy-to-follow solution**. managing payment and delivery of customer orders. helping customers choose the right product for their requirements and budget. handling customer concerns and complaints in a timely manner. Pay: ₹15,000.00 per month **Benefits**: - Paid sick time -...

  • Customer Care Representative

    7 days ago

    Visakhapatnam, India SAUBHAGYA HUMAN CARE PRIVATE LIMITED Full time

    **Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...

  • Customer Care Representative

    2 weeks ago

    Visakhapatnam, India Tanasvi Technologies Full time

    **Job Title**: Customer Care Representative (Female Only) **Location**: Visakhapatnam **Salary**: INR 15,000 per month **Company**: Train Dhaba **Key Responsibilities**: - Respond to customer inquiries and provide detailed information about our services. - Assist customers in making reservations and placing orders. - Address and resolve customer issues,...

  • Customer Care Representative

    5 days ago

    Visakhapatnam, India SAUBHAGYA HUMAN CARE PRIVATE LIMITED Full time

    **Responsibilities**: 2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams. 3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their...

  • Executive Customer Care

    3 weeks ago

    Visakhapatnam, India Vidal Health Tpa Private Limited Full time

    Retention of current business by ensuring good service. Fulfilment of SLAs (Service Leave Agreement) as agreed with the stakeholders (Insurance companies, brokers, corporate and individual customer) by coordinating with the backend operations team. Attending to stakeholders query in person/mails/over the calls and resolving it. Guiding and updating...

  • Hiring For Customer Support Executive at Airports

    2 weeks ago

    Visakhapatnam, India DPSR Consultancy Solutions Full time

    Job Openings for 45 Hiring for Airport Customer Support Executive at Airports Jobs for Freshers in Visakhapatnam,Raipur, Chhattisgarh,Goa,Ahmedabad,Vadodara,Mangalore,Kalaburagi, Gulbarga,Ranchi,Trivandrum/Thiruvananthapuram,Kochi/Cochin, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher...

  • Hiring For Customer Support Executive at Airports

    2 weeks ago

    Visakhapatnam, India DPSR Consultancy Solutions Full time

    Job Openings for 45 Hiring for Airport Customer Support Executive at Airports Jobs for Freshers in Visakhapatnam,Raipur, Chhattisgarh,Goa,Ahmedabad,Vadodara,Mangalore,Kalaburagi, Gulbarga,Ranchi,Trivandrum/Thiruvananthapuram,Kochi/Cochin, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher...

  • Hiring For Customer Support Executive at Airports

    1 week ago

    Visakhapatnam, India DPSR Consultancy Solutions Full time

    Job Openings for 45 Hiring for Airport Customer Support Executive at Airports Jobs for Freshers in Visakhapatnam,Raipur, Chhattisgarh,Goa,Ahmedabad,Vadodara,Mangalore,Kalaburagi, Gulbarga,Ranchi,Trivandrum/Thiruvananthapuram,Kochi/Cochin, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher...

  • Hiring For Customer Support Executive at Airports

    1 week ago

    Visakhapatnam, India DPSR Consultancy Solutions Full time

    Job Openings for 45 Hiring for Airport Customer Support Executive at Airports Jobs for Freshers in Visakhapatnam,Raipur, Chhattisgarh,Goa,Ahmedabad,Vadodara,Mangalore,Kalaburagi, Gulbarga,Ranchi,Trivandrum/Thiruvananthapuram,Kochi/Cochin, having Educational qualification of : Higher Secondary, Secondary School, Vocational Course, Diploma, Advanced/Higher...