Customer Care Executive

4 days ago

Chennai Tamil Nadu, India Kaya Skin Clinic Full time

**Job Description - Customer Care Executive**

**Job Purpose**:
Customer Care Services runs many of the processes related to the administration & front desk management at the clinic.

**Responsibilities**:

- Customer call outs (minimum 100 calls per day)
- Appointments scheduling/ re-confirmation & drive consumptions
- Drive productivity of KT’s (6 kiya kya) and doctors (skin and hair scriptions)
- Rostering of team schedules
- Interfaces with Clients at the front end of the clinic.
- Meets clients for explaining services, take customer calls
- Handles billing at the front desk
- Handles & reconciles sales cash & petty cash
- Maintains clinic specific reports
- Drive Systems, Process Orientation through SOP Adherence
- Tracking Pipeline Register
- Customer closure incase CM unavailable
- Responsible Process Audit Score and Mystery Audit Score
- Optimum utilization of Digitalization
- Responsible to comply with Kaya Code of Conduct and promoting compliance culture as per kaya values and policies.
- Responsible to report misconducts and incidents of violation of Kaya Code of

Conduct (COC)/ SOP at clinic level; report incident immediately within first two hours of incident, as per set procedure by providing details in First InformationReport so that preventative action can be taken to minimize risks and impact on business.
- Additional Responsibilities assigned/ communicated by management on the basis of nature of Job Role from time to time.

**Salary**: ₹24,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

Work Location: In person

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