Customer Care Representative

2 days ago

Visakhapatnam Andhra Pradesh, India SISIYA EDTECH PVT LTD Full time

**Job Title**: Customer Care Agent

**Location**: SISYA CLASS Office

**Job Type**: Full-Time
**Experience Required**: 1-3 Years (preferably in EdTech or customer support)
**Working Days**: 6 Days a Week
**Languages Preferred**: English, Hindi, and at least one regional language

**About SISYA CLASS**:
SISYA CLASS is a fast-growing EdTech platform offering live, AI-powered learning experiences for students from Grades 1 to 12. Led by IIT/NIT experts, we aim to revolutionize education with smart classes, instant doubt-solving, and personalized mentorship. Join us in shaping the future of learning in India.

**Key Responsibilities**:

- Guide new users through the app installation, account setup, course activation, and class joining process.
- Troubleshoot technical and access-related issues and escalate to technical support when needed.
- Follow up with leads and users for app usage, attendance, renewals, and subscription-related queries.
- Maintain CRM data with accurate logs of interactions, complaints, and feedback.
- Coordinate with academic mentors and operations teams for smooth resolution of student/parent concerns.
- Send timely reminders and updates about classes, quizzes, and important notifications.
- Collect feedback and ensure customer satisfaction by addressing concerns with professionalism and empathy.
- Promote SISYA CLASS offerings and upgrades wherever relevant to build trust and long-term engagement.

**Key Requirements**:

- Proven experience in customer service, telesales, or academic counseling (EdTech preferred).
- Strong communication skills - verbal and written.
- Comfortable handling a high volume of calls and messages daily.
- Familiar with using CRM tools, WhatsApp Business, and Google Sheets.
- Ability to work independently and as part of a fast-paced team.
- Positive attitude, patience, and ability to explain complex processes simply.

**Why Join SISYA CLASS?**
- Work with a passionate EdTech team transforming student learning.
- Exposure to AI-powered educational products and modern tools.
- Growth opportunities across customer success, operations, and product roles.
- Performance-based incentives and rewards.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

**Location**:

- Visakhapatnam, Andhra Pradesh (required)

Work Location: In person

**Speak with the employer**
+91 7393939143
Application Deadline: 30/06/2025
Expected Start Date: 23/06/2025

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