Customer Care Executive
14 hours ago
**Responsibilities**:
2. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions or escalating complex problems to higher-level support teams.
3. Customer Satisfaction: Ensure customer satisfaction by actively listening to customer concerns, empathizing with their situations, and going the extra mile to meet their needs.
4. Product Knowledge: Develop and maintain a deep understanding of the company's products or services to provide accurate information and address customer inquiries effectively.
5. Quality Assurance: Adhere to company guidelines and standards for customer service, ensuring consistent delivery of exceptional service.
**Requirements**:
2. Customer-oriented mindset: Strong desire to assist and provide exceptional service to customers, with empathy and patience.
3. Problem-solving skills: Proven ability to identify and analyze customer issues and provide appropriate solutions.
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹18,000.00 - ₹28,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Diploma (preferred)
**Experience**:
- total work: 1 year (preferred)
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