Customer Care Executive

2 days ago

Vijayawada Andhra Pradesh, India Ferty9 Fertility Center Full time

**Job description**

**FERTY9 FERTILITY CENTER,**VIJAYAWADABRANCH IS LOOKING FOR CUSTOMER CARE EXECUTIVE

**Job Location**: VIJAYAWADA, ANDHRA PRADESH.

**Experience required**: 2 - 5 yrs of relevant experience

**Educational Qualification**: ANY DEGREE

**Responsibilities**:

- To remain well-groomed as per company policy.
- Handling telephonic inquiries of the patients and keeping a record of the same.
- Booking new and follow-up appointments of the patients online and directly in Palash
- Calling patients, who missed their first and follow-up appointments for the next appointment and reason for missing the same.
- Greeting and welcoming the patients/guests/consultants both voice and face-to-face.
- Assisting patients to fill-up the registration form and then registering patients in Palash
- Collecting payments and generating receipts for the patients.
- Preparing patients file (IVF files + Lab reports + SA report) for the next day appointments and informing same to consultants.
- Retrieving lab reports from the lab at regular interval and arranging the same in the alphabetical order.
- Following the patient flow as per standards and coordinating the same with other roles in the center.
- Scheduling appointments of the patients in a way which helps in minimizing patient waiting time in the system.
- Managing the patients waiting time in peak hours.
- Managing the clinic ambience and display (Sound/Sight/Smell & Display on television, brochures, standee, and notices).
- Encouraging patients to fill up the OPD patient feedback forms and collecting the same from the patients.
- Obtaining and entering new patient demographics.
- Reviewing all forms for accuracy and completion according to Canter policies prior to accepting.
- Billing for the patients and closure of account on daily basis before leaving.
- Collecting feedback forms from the patients and documenting the same. End of the day preparing and analyzing reports to manager (feedback and other reports).
- Appointment booking and follow ups for OPD patients.
- Rescheduling of the OPD appointments.
- Daily reports sending it to all concern Departments.

**Skills Required**:
Good communication skills.

Excellent organizational skills.

Ability to perform well under pressure.

Excellent interpersonal skills

**Benefits**:

- Health insurance
- Provident fund

Schedule:

- Day shift

Work Location: In person

Application Deadline: 23/12/2024.

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 3 years (preferred)
- Customer service: 3 years (preferred)

**Language**:

- Telugu (required)
- English (required)

Work Location: In person

Application Deadline: 20/12/2024

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