Donor Care Cell Executive

2 weeks ago

Visakhapatnam Andhra Pradesh, India Touchstone Foundation Full time

**Job Title**: Donor Care Center Executive

**Location**: Gambheeram

**Department**: DCC

**Reports To**: Donor Care Manager

**Job Summary**:The Donor Care Center Executive plays a crucial role in maintaining strong relationships with donors and patrons while ensuring smooth financial and devotional engagement processes. The role involves issuing 80G receipts, reconciling donations, facilitating donor participation in temple activities, and addressing donor queries with professionalism and care.

**Key Responsibilities**:
**Donation Management**:Timely issuance of 80G tax exemption receipts to donors.Maintain accurate records of donations and ensure proper documentation.Perform regular donation reconciliation with accounts and fundraising teams.

**Query & Grievance Handling**:Professionally and promptly address donor inquiries regarding donations, receipts, and temple activities.Resolve donor concerns with empathy and efficiency to ensure a positive donor experience.

**Devotional & Charitable Activities Facilitation**:Coordinate with temple departments to involve donors in pujas, rituals, and philanthropic projects.Motivate donors to contribute beyond monetary donations by engaging in spiritual activities.

**Reporting & Compliance**:Ensure compliance with tax regulations (80G, FCRA if applicable) related to donations.Generate periodic reports on donor contributions and engagement metrics.

**Qualifications & Skills**:Bachelor’s degree in Commerce, Business Administration, or related field.Prior experience in donor relations, fundraising, or customer service (preferred).Strong communication skills (written & verbal) for donor interactions.Proficiency in MS Office (Excel, Word) and database management.Basic knowledge of accounting and tax-related processes (80G) is a plus.Empathetic, patient, and service-oriented attitude towards donors.Ability to multitask and work in a spiritually driven environment.

**Work Environment**:The role involves working in a temple/religious organization with a focus on devotional service and philanthropy.May require occasional weekend/evening work during special temple events.

**Performance Metrics**:Timely issuance of 80G receipts (100% accuracy).Donor satisfaction and retention rates.Successful resolution of donor queries and grievances.Increase in donor participation in devotional activities.

**SALARY BUDGET: 15000 to 20000 Net Take Home**

**Job Types**: Full-time, Permanent

Pay: From ₹15,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Work Location: In person

Application Deadline: 25/07/2025

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