Customer Service Associate

13 hours ago

Mumbai Maharashtra, India Natturz Bio Kontrol Private Limited Full time

Job Title: Customer Service & Outlet Handling Executive

Location: Vikhroli, Mumbai

Shift Timing: 10:00 AM to 7:30 PM |

Employment Type: Full-Time - (9 Hrs. working)

Job Summary:
Key Responsibilities:

- Customer Service:

- Greet and assist customers courteously.
- Take and serve orders efficiently with accuracy and speed.
- Address customer queries and complaints promptly and professionally.
- Product Handling:

- Prepare and serve smoothies, sundaes, gelato, ice cream scoops, and hot/cold beverages.
- Warm and plate bakery items as per standard procedures.
- Ensure hygiene and presentation standards for all served products.
- Outlet Operations:

- Operate billing and POS system; manage cash and digital transactions.
- Maintain daily sales records and shift reports.
- Assist in opening and closing of the outlet, maintaining cleanliness and safety.
- Stock monitoring and inventory handling of food and packaging items.
- Follow SOPs for food safety and cleanliness.

Skills & Requirements:

- Minimum 1-2 years of experience in similar F&B retail outlets (e.g., Haldiram’s, Pizza Hut, Barista).
- Knowledge of ice cream service, smoothies, baking, and café-style menu handling.
- Experience in cash handling and POS machines.
- Excellent communication and interpersonal skills.
- Basic hygiene and food safety understanding.
- Willingness to work in rotational shifts.

Preferred Qualification:

- 10th/12th Pass or Diploma in Hospitality/Hotel Management.
- Food handler certificate (preferred but not mandatory).

**Salary**: 18000 to 20000 pm

Benefits: Uniform, incentives (based on performance)

If you are Interested pls share your CV on WhatsApp - 9310404922

Regards

Anjna Tanwar

HR Admin

1.5Degree

9310404922

Pay: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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