Customer Service Executive

4 days ago

Rajkot Gujarat, India Zobone International Outsourcing Pvt. Ltd. Full time

We are looking for a Customer Service Executive and team member who has the ability to

carry out multitasking work on the UK based property management Process.. He / She will

be responsible to coordinate with the local team as well as the London team working at the

of managing priority tasks within the workload.

**Key Responsibilities**:

- Administrative Support: Handle admin work, including updating appointment sheets to

track property visits, and ensuring the property manager has completed necessary video and

document updates.
- CRM Management: Work within the CRM system to maintain up-to-date records and

assist with any required tasks.
- Client Interaction: Liaise with landlords, tenants, UK Council officers, and tenants daily to

address inquiries and maintain clear communication.
- Dynamic Training Role: Initially work as a buffer staff member, gaining hands-on training

across all aspects of the project to develop a 360-degree understanding before being

assigned to a dedicated position within the project.
- Problem-Solving: Address and resolve maintenance issues and complaints from landlords

and tenants effectively and professionally. Team Support: Collaborate with both the UK and

India-based teams, ensuring timely and accurate information flow and process execution.
- Team Support: Collaborate with both the UK and India-based teams, ensuring timely and

accurate information flow and process execution.
- Content Handling: Download property-related pictures from WhatsApp and upload them

to the CRM, ensuring proper organization and tagging for easy access.

**Qualifications**:
**Experience**:
1-2 years of experience in an international client-facing role is preferred,

particularly in a team-based setting. However, we welcome fresh talent with strong

communication skills and a willingness to learn.

**Communication Skills**:
Fluent in English, with excellent verbal and written communication

skills.

**Adaptability**:
A proactive team player who can work dynamically and is eager to take on

multiple roles within the team.

**Attention to D**etail:
Strong organizational skills and the ability to follow up on tasks

efficiently.

**Job Timings**:

- **Night Shift Timing**:Mon - Fri - 11:00PM to 06 :30AM, Sat - 08:00 PM to 06:30

PM (During Winters).
- Mon - Fri - 10:00 PM to 05:30 AM, Sat - 07:00 PM to 5:30 AM (During Summer).

**Job Type**:Full-time

**Salary**:₹25,000.00 - ₹30,000.00 per month

**Schedule**:UK shift (Night Shift)

**Ability to commute/relocate**: Rajkot, Gujarat: Reliably commute or planning to relocate

before starting work (required)

**Language**: Fluent English (required)

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Night shift
- UK shift

Ability to commute/relocate:

- Rajkot, Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have 2 years of International Voice process experience ?

**Language**:

- Fluent English (required)

Work Location: In person

**Speak with the employer**
+91 8200535096

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