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Customer Service Executive

2 weeks ago

Ahmedabad Gujarat, India LENDITT INNOVATIONS & TECHNOLOGIES PRIVATE LIMITED Full time

**Job Title**: Customer Service Executive

**Location**: Ahmedabad, Thaltej

**Job Type**: Full-Time

**Experience Level**: 1-3 years of experience

**Company Description**:
We are an instant loan company that provides fast and easy loans to people who need it. Our mission is to help our customers achieve their financial goals by providing them with the necessary funds in a timely and efficient manner. We are looking for one Customer Service Executive to join our team and assist our customers with any questions or concerns they may have.

**Job Summary**:
**Responsibilities**:

- Answer incoming and outgoing customer calls promptly and professionally.
- Listen and resolve actively to customer inquiries, concerns, and feedback.
- Assist customers in resolving issues and proactively providing the solutions.
- Collaborate with other team members and departments to resolve complex customer issues.
- Document customer interactions accurately and maintain detailed records.
- Follow company policies and procedures to ensure consistency and quality in customer service.
- Identify opportunities for process improvements and share feedback with the team.
- Meet and exceed performance targets, including call handling time and customer satisfaction metrics.
- Stay updated on product knowledge and industry trends.
- Need to generate/convert reviews - via calls

**Requirements**:

- Proven work experience as a Customer Service Executive or similar role
- Excellent communication skills (written and verbal) and active listening skills
- Customer-oriented mindset with a passion for providing exceptional customer service
- Good problem-solving and analytical skills

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person