Customer Service Executive

7 days ago

Rajkot Gujarat, India Zobone International Outsourcing Pvt. Ltd. Full time

**Job description**:
**Key Responsibilities**:
**Administrative Support**:
Handle admin work, including updating appointment sheets to track property visits, and ensuring the property manager has completed necessary video and document updates.

**CRM Management**:
Work within the CRM system to maintain up-to-date records and assist with any required tasks.

**Client Interaction**:
Liaise with landlords, tenants, UK Council officers, and tenants daily to address inquiries and maintain clear communication.

**Dynamic Training Role**:
Initially work as a buffer staff member, gaining hands-on training across all aspects of the project to develop a 360-degree understanding before being assigned to a dedicated position within the project.

**Problem-Solving**:
Address and resolve maintenance issues and complaints from landlords and tenants effectively and professionally. Team Support: Collaborate with both the UK and India-based teams, ensuring timely and accurate information flow and process execution.

**Team Support**:
Collaborate with both the UK and India-based teams, ensuring timely and accurate information flow and process execution.

**Content Handling**:
Download property-related pictures from WhatsApp and upload them to the CRM, ensuring proper organization and tagging for easy access.

**Qualifications**:
Experience:1-2 years of experience in an international client-facing role is preferred, particularly in a team-based setting. However, we welcome fresh talent with strong communication skills and a willingness to learn.

**Communication Skills**:
Fluent in English, with excellent verbal and written communication skills.

**Adaptability**:
A proactive team player who can work dynamically and is eager to take on multiple roles within the team.

**Attention to Detail**:
Strong organisational skills and the ability to follow up on tasks efficiently.

**Job Timings**:

- Night Shift Timing : Mon
- Fri - 11:00PM to 06 :30AM, Sat - 08:00 PM to 06:30 AM(During Winters).
- Night Shift Timing : Mon
- Fri - 10:00 PM to 05:30 AM, Sat - 07:00 PM to 5:30 AM (During Summer).

**Job Type**:Full-time

**Salary**:₹25,000.00 - ₹30,000.00 per month

**Schedule**: UK shift

**Ability to commute/relocate**:
Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Language**:Fluent English (required)

**Work Location : In Person**

**Answers Required**:

- Do you have a minimum of 6 months or 1 year of an experience with the Customer Support Profile ?
- Do you have a minimum of 6 months or 1 year of an International Voice experience ?
- Do you speak fluent English ?

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- UK shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Rajkot, Rajkot, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Do you have a minimum of 6 months or 1 year of an International voice experience ?
- Do you have a minimum of 6 months or 1 year of an International customer service experience ?

**Language**:

- Fluent English (required)

Work Location: In person

**Speak with the employer**
+91 8200535096

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