Customer Service Executive

1 day ago

Rajkot Gujarat, India Zobone International Outsourcing Pvt. Ltd. Full time

**Job description**:
**Key Responsibilities**:
**Administrative Support**:
Handle admin work, including updating appointment sheets to track property visits, and ensuring the property manager has completed necessary video and document updates.

**CRM Management**:
Work within the CRM system to maintain up-to-date records and assist with any required tasks.

**Client Interaction**:
Liaise with landlords, tenants, UK Council officers, and tenants daily to address inquiries and maintain clear communication.

**Dynamic Training Role**:
Initially work as a buffer staff member, gaining hands-on training across all aspects of the project to develop a 360-degree understanding before being assigned to a dedicated position within the project.

**Problem-Solving**:
Address and resolve maintenance issues and complaints from landlords and tenants effectively and professionally. Team Support: Collaborate with both the UK and India-based teams, ensuring timely and accurate information flow and process execution.

**Team Support**:
Collaborate with both the UK and India-based teams, ensuring timely and accurate information flow and process execution.

**Content Handling**:
Download property-related pictures from WhatsApp and upload them to the CRM, ensuring proper organization and tagging for easy access.

**Qualifications**:
Experience:1-2 years of experience in an international client-facing role is preferred, particularly in a team-based setting. However, we welcome fresh talent with strong communication skills and a willingness to learn.

**Communication Skills**:
Fluent in English, with excellent verbal and written communication skills.

**Adaptability**:
A proactive team player who can work dynamically and is eager to take on multiple roles within the team.

**Attention to Detail**:
Strong organisational skills and the ability to follow up on tasks efficiently.

**Job Timings**:

- Night Shift Timing : Mon
- Fri - 11:00PM to 06 :30AM, Sat - 08:00 PM to 06:30 AM(During Winters).
- Night Shift Timing : Mon
- Fri - 10:00 PM to 05:30 AM, Sat - 07:00 PM to 5:30 AM (During Summer).

**Job Type**:Full-time

**Salary**:₹25,000.00 - ₹30,000.00 per month

**Schedule**: UK shift

**Ability to commute/relocate**:
Rajkot, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Language**:Fluent English (required)

**Work Location : In Person**

**Answers Required**:

- Do you have a minimum of 6 months or 1 year of an experience with the Customer Support Profile ?
- Do you have a minimum of 6 months or 1 year of an International Voice experience ?
- Do you speak fluent English ?

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift
- UK shift

Supplemental Pay:

- Overtime pay

Ability to commute/relocate:

- Rajkot, Rajkot, Gujarat: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- Do you have a minimum of 6 months or 1 year of an International voice experience ?
- Do you have a minimum of 6 months or 1 year of an International customer service experience ?

**Language**:

- Fluent English (required)

Work Location: In person

**Speak with the employer**
+91 8200535096

  • Customer Service Executive

    5 days ago

    Rajkot, Gujarat, India Job Joy Consultanat Full time

    This is a full-time hybrid role for a Customer Service Executive based in Rajkot. Customer Service Executives deal directly with clients to assist them with purchases, answer their queries, and find solutions to their issues. In some organizations, Customer Service Executives have higher-level duties. They may also create recommendations on best practices...

  • Customer Service Executive

    1 week ago

    Rajkot, Gujarat, India NBC Hiring Partner Full time

    Respond to customer inquiries regarding products services or complaints. - Record customer interactions, details of inquiries, complaints, and actions taken. - Resolve customer issues efficiently, within service-level agreements (SLAs) and escalate complex cases as needed. - Follow up with customers to ensure issues are resolved to their satisfaction. -...

  • Executive Customer Service

    7 days ago

    Gujarat, India DP World Full time

    Roles and Responsibilities: - Responsible for Service Delivery of End-to-End Logistics Products like storage, first & last mile, container handling, warehousing and other value-added products - Coordination with third party service provider. - On boarding and post sales coordination with customers - By delivering on agreed service level agreement and...

  • Customer Service Representative

    1 week ago

    Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    logistic industry 5:30 PM & 2:30 AM shift Customer service representatives **help customers with complaints and questions, give customers information about products and services, take orders, and process returns**. By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in...

  • Customer Service Representative

    2 weeks ago

    Motera, Ahmedabad, Gujarat, India Genius Placement Service Full time

    Listen to customers' concerns, issues and questions. - Resolve customers' concerns and answer customers' questions to your best ability. - Maintain a positive attitude and calmly respond to customers' complaints. - Open new customer accounts The **duties and responsibilities** of a CSR include managing incoming calls and **customer service** inquiries,...

  • Executive Customer Support

    3 days ago

    Rajkot, Gujarat, India Akshidhi HR Solutions Full time

    **Position: CRM Executive (Pre‑Sales, Post‑Sales & Logistics Coordination)** **CTC : 25,000 to 30,000** **Position Summary**: Act as a pivotal bridge between customers and internal teams (sales, service, operations), ensuring seamless engagement across the entire sales lifecycle—from lead generation to post‑delivery support. **Key...

  • Customer Sales Service Manager

    3 weeks ago

    Rajkot, Gujarat - Ahmedabad, Gujarat, India Tekpillar Full time

    We are looking for an experienced and motivated Customer Sales Service Manager to oversee and enhance our direct channel operations This role involves managing customer interactions ensuring exceptional service delivery and driving sales performance within the direct sales team Responsibilities - Lead and manage a team of customer sales representatives...

  • Service Executive

    1 day ago

    Rajkot, Gujarat, India Angel Full time

    Log complaints and service requests, ensuring clear documentation of the issue. - Follow up on all customer complaints until resolution, ensuring complete customer satisfaction. - Handle toll-free number calls effectively, ensuring that customer queries are addressed in a timely manner. - Provide clear and accurate information regarding services, product...

  • Junior Customer Service Executive

    1 day ago

    Ahmedabad, Gujarat, India Stepin Solutions and IT Service Pvt. Ltd. Full time

    Position: Junior Customer Service Executive Hybrid Work Mode **About Stepin Solutions**: - Stepin Solutions is the market leader in Backend IT operations, having customers from 33+ countries, having partners in Israel and USA. We started our journey in 2011 with 2 teammates which has now grown to 50 people. We invite you to join our crazy and inspiring...

  • Customer Support Executive

    3 days ago

    Rajkot, Gujarat, India Triedge Solutions Full time

    Position : Customer Support Executive Location : Rajkot Roles & Responsibilities: **Key Responsibilities**: ? Follow-Up: Ensure follow-up on unresolved issues, keeping customers informed about the status of their inquiries. ? Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively. ? Record...