Executive Customer Support

5 days ago

Rajkot Gujarat, India Akshidhi HR Solutions Full time

**Position: CRM Executive (Pre‑Sales, Post‑Sales & Logistics Coordination)**

**CTC : 25,000 to 30,000**

**Position Summary**:
Act as a pivotal bridge between customers and internal teams (sales, service, operations), ensuring seamless engagement across the entire sales lifecycle—from lead generation to post‑delivery support.

**Key Responsibilities**:

- Handle **pre‑sales inquiries**: respond to product and technical questions, provide quotes, coordinate demos.
- Drive **lead follow-ups**, manage inbound inquiries, log interactions in CRM.
- Facilitate **order processing**: confirm customer requirements, coordinate production, generate invoices.
- Oversee **logistics coordination**: schedule dispatch, liaise with shipping agents/customers, track and report delivery status.
- Manage **post‑sales support**: address customer concerns, escalate issues to technical/service teams.
- **Coordinate between stakeholders**: customers, sales, finance, and production teams to resolve issues and deliver timely updates.
- Maintain **customer records**, service logs, contract renewals in CRM.
- Assist with **customer onboarding**, support documentation, and handover.
- Generate reports: response times, customer satisfaction feedback, sales/order conversion metrics.

**Desired Skills & Qualifications**:

- Bachelor’s degree in business or relevant field.
- 1-3 years of experience in CRM, customer service, or pre‑/post‑sales coordination.
- Proficiency in CRM software and MS Office.
- Strong communication and stakeholder coordination skills.
- Basic understanding of manufacturing workflow, especially machinery sales.

Work Location: In person

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