Customer Support Executive
2 days ago
Position : Customer Support Executive
Location : Rajkot
Roles & Responsibilities:
**Key Responsibilities**:
? Follow-Up: Ensure follow-up on unresolved issues, keeping customers informed about the status of their inquiries.
? Product Knowledge: Maintain a thorough understanding of our products and services to assist customers effectively.
? Record Keeping: Document customer interactions and feedback in the system for future reference and analysis.
? Relationship Building: Develop and maintain strong relationships with clients to foster loyalty and trust.
? Feedback Collection: Gather customer feedback and insights to help improve products and services.
? Collaboration: Work closely with other departments to address customer needs and enhance the overall customer experience.
? Sales Support: Identify upsell and cross-sell opportunities during customer interactions.
? Continuous Improvement: Stay updated on industry trends and best practices to enhance service delivery.
**Qualifications**:
**Experience**:
? Proficiency in basic computer operations and data management.
? Strong communication skills in both Hindi and English, with the ability to articulate clearly and persuasively.
? Ability to multitask and manage time efficiently.
? Excellent interpersonal skills, with the ability to build and maintain client relationships.
? Skills:
? Great interpersonal skills.
? Exceptional oral and written communication skills. Proficiency in English is a must
? Education: ? Graduation in any field. Well versed with computers.
**Terms & Conditions**:
- 1 year Bond mandatory
- 6 days training period without pay.
- Incentive as per company slab.
**Job Types**: Full-time, Fresher
Pay: Up to ₹17,500.00 per month
**Benefits**:
- Cell phone reimbursement
Schedule:
- Day shift
- Monday to Friday
Supplemental Pay:
- Commission pay
- Performance bonus
Work Location: In person
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