Cse (Customer Support Executive)

4 days ago


Rajkot Gujarat, India SharepointEmpower Pvt. Ltd. Full time

**Job roles and responsibilities**
- Assisting customers with product usage, troubleshooting, and issue resolution.
- Collaborating with internal teams to escalate and resolve complex issues.
- Maintaining accurate records of customer interactions and feedback.
- Ensuring timely follow-ups and status updates on customer requests.
- Contributing to continuous improvement initiatives to enhance customer experience.

**Requirements**:

- **Bachelor's degree** in any field (Business, IT, or related field preferred).
- **Fresher** may also apply.
- Strong verbal and written communication skills.
- Excellent interpersonal and problem-solving abilities.
- Ability to manage multiple tasks and prioritize effectively.
- Patience and empathy in handling customer queries.
- Technical aptitude and willingness to learn new products and systems.
- **English communication** skills are essential for customer support.

Schedule:

- Monday to Friday

**Education**:

- Bachelor's (required)



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