Executive Customer Support

14 hours ago

Rajkot Gujarat, India Ubik Solutions Pvt Ltd Full time

Job profile**:CUSTOMER CARE EXECUTIVE** **Customer Communication**: - Responding to customer messages via WhatsApp (Aisensy), Instagram DM, and Facebook Messenger: - Address customer queries effectively. - Assist customers unable to place orders themselves by collecting their details and placing orders on their behalf. - Handle order cancellation requests: - Inquire about the reason for cancellation and attempt to resolve concerns to retain the order. - If the customer insists, process the cancellation. - Reply to customer comments on Instagram and Facebook. - Answer customer calls and address their queries. - Compile customer feedback from Aisensy during feedback campaigns. - Update the "Customer Care Messages" sheet with frequently asked questions. **Daily Order Processing**: - Process daily orders from the Brown tape batch. - Coordinate with Brown tape for daily batches and resolve any issues. - Communicate with the warehouse team regarding dispatch, returns, and stock. - Obtain the stock sheet from the accounts department every Saturday and update it in Google Sheets. - Update customer addresses or phone numbers as needed. - Create a separate report for the accounts department to generate bills. - Maintain records of invoices. - Mark orders as completed or cancelled in the admin panel after daily processing. - Correct wrong pin codes via Google search and generate AWBs using Ship rocket. - Prepare monthly COD remittance reports and submit them to the accounts department: - Bluedart COD remittance - Shiprocket COD remittance - CCAvenue COD remittance - Track returned orders and submit a report to the accounts department weekly. - Process refunds for cancelled prepaid orders. - Resolve suspense customer entries as requested by the accounts department. **Reporting**: - Create reports including: - Highest selling products (quantity-wise and amount-wise). - Highest returning products (quantity-wise, amount-wise, and reason-wise). - City-wise and state-wise order statistics. - Other reports as required. - Generate AWBs manually for: - Giveaway winners. - Influencers. - Damaged product replacements. **Social Media Management**: - **Moment Marketing**: Monitor trending topics, create content, and design posts using Canva. - Generate innovative social media ideas and share them in the "Social Media" WhatsApp group. - Design various types of social media posts (e.g., single images, carousels, videos) in Canva. - Ensure posts blend information and entertainment to boost customer engagement. - Design and post daily stories on social media using Canva. - Collaborate with the Internal team for additional design support. - Use creativity and initiative to enhance Lely’s social media presence beyond the listed tasks. **Job Types**: Full-time, Permanent Pay: ₹25,000.00 - ₹28,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental Pay: - Yearly bonus **Experience**: - total work: 3 years (preferred) Work Location: In person **Speak with the employer** +91 9104569103 Expected Start Date: 19/12/2024

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