Customer Support Representative

1 week ago

Rajkot, India MNS Technologies Pvt Ltd Full time

**Job brief**:
We are looking for a Customer Support Executive, who will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer might face with accuracy and efficiency.

**Responsibilities**:

- Conducting quality assurance surveys with clients and providing feedback to the staff.
- Possessing excellent product knowledge to enhance customer support.
- Maintaining client communication by offering support.
- Must have knowledge of ERP software.
- Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle customer queries, provide appropriate solutions and alternatives and follow up to ensure resolution.

**Salary**: ₹10,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- Customer service: 1 year (preferred)

**Speak with the employer**
+91 7600015215

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