Customer and Support Executive

4 days ago

Rajkot Gujarat, India MARWADI SHARES & FINANCE LTD Full time

**Customer Service and Support Executive**

**Marwadi Shares and Finance Limited.**

Marwadi was established in 1992 at Rajkot, Gujarat. It is a well-diversified group into Financial Services, Education and Solar energy. Currently employing more than 2000 employees as a Group Marwadi Financial Services is the financial services arm of the Marwadi Group and is having 800 plus employees across 104 locations around Gujarat and neighboring states. There are also in excess of 1450 franchisees as a part of our network. Leveraging the network and our world class product and services we have a 4.1L customer base.

**Job Purpose**:
**Requirements**:

- Qualification: Commerce Graduate, NISM certified preferred
- Experience: 1 to 4 years of work experience in customer support function
- Location: Rajkot (HO)

**Responsibilities**:

- Answer calls professionally to provide information about products and services, take/ cancel orders if required, or obtain details of complaints
- Follow up to ensure that appropriate actions were taken on customers' requests
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Greet customers warmly and ascertain problems or reason for calling. Assist with placement of orders, refunds, or exchanges
- Ensure Customer Satisfaction
- Share innovative ideas in form of kaizen regularly to improve process and service for our customers
- First call resolution / issue Resolution
- Prepare MIS reports, take additional administrative duties assigned for smooth functioning of Customer support department
- Possess ability to handle work pressure and deliver excellent customer service during crisis situation

**Skills**:

- Proficient knowledge of MS Excel, PowerPoint, Word software.
- Excellent written and verbal communication skills.
- Problem Solving or Analysis skill.
- Should be Accurate and responsible

**Personality**:

- Careful and diligent even meticulous with a good dose of common sense
- Efficient, effective and organized in both the physical and digital words
- Modestly confident and also personable, good humored and trustworthy
- Informal but 100% professional while respecting traditional courtesy and good manners.

Pay: ₹19,000.00 - ₹24,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Morning shift

Supplemental Pay:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Rajkot - 360001, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (required)

**Language**:

- Hindi (preferred)
- English (preferred)

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