IT Help Desk Support

8 hours ago

Mumbai, India Three Ess Computer Services (I) Pvt. Ltd. Full time

Engineers need to make the best use of help desk software to be always be informed about the status of user requests. A help desk software consists of three main components: Ticket Management, Automation Suite, and Reporting and Optimization.

**Responsibilities**:
Included in the Service Desk Engineers tasks are installing, upgrading, supporting, and resolving issues relating to PCs or laptops, printers, scanners, phones, VoIP, besides the Intranet, LAN, and WAN, hardware, and software.

They must record incidents correctly and categorize and prioritize them as per their team procedures. Engineers carry out an assessment of issues thoroughly with end users to aid in the first point of contact problem resolution. They manage active directory and group policies.

Engineers manage issues throughout their lifecycle, beginning from the first point of contact until it is resolved. During this process, they need to keep their clients abreast of the progress. They share knowledge with all their team members.

Key skills:
1. Hands on Experience in Ticketing Tool.

2. Experience of 2-3 Years in IT Helpdesk

3. Preparing MIS Report for Calls.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

COVID-19 considerations:
Fully Vaccinated

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 3 years (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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