Help Desk Support

3 days ago

Mumbai, India Prompt personnel pvt ltd Full time

**Designation/Title**

Helpdesk/Desktop

**Sub-Band**

Off-roll

**Education Qualifications**

BE/BTech/Diploma

**Certifications**

ITIL, MCSE preferred

**Experience**

2 to 3+ Years of experience in relevant field

**Key/Major Activities**
- Basic understanding of typical enterprise customer environment
- Opening and closing trouble tickets
- Take remoted desk of End User, perform basic trouble shooting basis SOP and identify issue in the system/Network or OEM
- Have basic understanding of IT Environment, M365/O365 products, Network
- Knowledge on AD, DNS, DHCP, GPO, Antivirus, DLP
- Understanding of other technologies like Cloud, Security, SDWAN, UCC, Wi-Fi etc.
- Answer customer trouble calls and communicate status
- Co-ordinate with Provider’s Service Desk and provide MTTR update and collect RCA
- Prompt escalation of issues to Level 2
- Maintain history of problems and solutions
- Real time LAN Network monitoring (AP, SWC)
- Co-ordinate with Provider’s Desk for Repeat Issues and requesting for Fix
- Reporting and MIS

**Behavioral Skills**
- Knowledge of IT Environment
- Basic understanding of networks and knowledge of telecom standards &
- Proficient with Microsoft Office Suite
- Proficient in using ticketing tools and need to have demonstrated experience on the same

**Salary**: ₹25,000.00 - ₹29,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Life insurance
- Provident Fund
- Work from home

Day range:

- Monday to Friday
- Weekend availability

Shift:

- Day shift
- Fixed shift
- Morning shift

Ability to commute/relocate:

- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 2 years (required)
- Desktop support: 2 years (required)
- IT support: 2 years (required)
- Computer networking: 2 years (required)

Willingness to travel:

- 100% (preferred)

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