Help Desk Technician

3 weeks ago

Mumbai City Delhi NCR Pune, India Robotics Technologies Full time
Job Description

Description

We are seeking an experienced Help Desk Technician to join our team in India. The ideal candidate will have a solid background in IT support, providing excellent customer service and technical assistance to our users.

Responsibilities

- Provide first-level contact and convey resolutions to customer issues.
- Properly escalate unresolved queries to the next level of support.
- Track, route, and redirect problems to correct resources.
- Update customer data and produce activity reports.
- Document internal procedures and prepare user guides for reference.
- Assist in the setup and configuration of new hardware and software.
- Maintain and troubleshoot desktop and laptop computers, printers, and other peripherals.

Skills and Qualifications

- 5-10 years of experience in a Help Desk or Technical Support role.
- Proficient in Windows and Mac operating systems.
- Experience with remote desktop tools and troubleshooting.
- Strong understanding of network protocols (TCP/IP, DNS, DHCP).
- Familiarity with ticketing systems (e.g., Jira, ServiceNow).
- Excellent verbal and written communication skills.
- Ability to work under pressure and manage multiple tasks.
- Strong problem-solving skills and attention to detail.

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