Customer Relationship Executive

1 day ago

Surat, India Solid Blacks InfoTech Full time

**Responsibilities**:

- **Building and maintaining profitable relationships with key customers.
- Overseeing the relationship with customers handled by your team.
- Resolving customer complaints quickly and efficiently.
- Keeping customers updated on the latest products in order to increase sales.
- Meeting with managers in the organization to plan strategically.
- Expanding the customer base by upselling and cross-selling.
- Understanding key customer individual needs and addressing these.
- Conducting business reviews using CRM programs.
- Knowing your competition and strategizing accordingly.

**Requirements**:

- **A bachelor’s degree in administration or a related field**.**
**- Proven experience of 0 - 3 years as a Customer Relationship Executive or relevant role in IT Industry.**
- Excellent interpersonal and communication skills.
**- **Superior product knowledge.
- A team player with leadership skills.
- Maintain a positive attitude focused on customer satisfaction.
**- Preferable only BCA, B Tech, BBA or B Com.**

**Salary**: Up to ₹12,000.00 per month

**Benefits**:

- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off

Schedule:

- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

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