Customer Relationship Executive

2 days ago

Surat Gujarat, India WHITELION SYSTEMS PVT LTD Full time

**Job Title**:Customer Relationship Executive

**Function**: Sales Support

**Reporting To**: Marketing Manager

**Base Location**:Surat

**Education**:Bachelor's degree in Engineering field or Any Graduate stream

**Experience (in years)**:6 Months to 2 years

**Preferred industry of work experience**: Any

**Responsibilities**:
**1. Lead Generation & Qualification**:

- Assess customer needs, preferences, and readiness to purchase.
- Maintain an organized pipeline of prospective clients.

**2. Customer Engagement & Initial Consultation**
- Communicate with potential customers to understand their requirements.
- Provide initial product information and highlight key benefits.
- Educate customers on how Whitelion’s smart home solutions can meet their needs.

**3. Demo Meeting Scheduling & Coordination**
- Schedule and coordinate product demo meetings with customers.
- Work closely with the sales team to ensure smooth execution of demo presentations.
- Follow up with customers post-demo to gather feedback and answer queries.

**4. CRM Management & Data Accuracy**
- Update and maintain customer interactions, lead progress, and demo scheduling details in the CRM system.
- Ensure accurate documentation of sales activities for reporting and analysis.

**5. Collaboration with Sales & Marketing Teams**
- Work alongside the sales team to optimize the pre-sales process.
- Support marketing initiatives by providing insights into customer needs and feedback.
- Assist in creating sales presentations, proposals, and other pre-sales materials.

**Perks**
- Competitive salary and benefits package.
- Collaborative and dynamic work environment.
- Professional development opportunities.
- Enjoy 24 Paid Leaves and 15 public Holidays Annually.

**Job Types**: Full-time, Permanent

Pay: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

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