Customer Relationship Executive

21 hours ago

Surat Gujarat, India NANAVATI JEEP MOTORS Full time

**Job description**
- Generate positive impressions during all customer contacts, experiences by serving customers in a

friendly, professional and prompt manner.
- Accurate Calculation of Appointment Capacity
- Carry out service appointment calling (inbound & outbound) and achieve daily appointment Targets
- Tracking of Appointment Rate based on Hours and Number of Units with Appointment Control Board
- Service Appointment Promotion / Effect Monitoring to achieve the set target
- Ensure Targeted turn-up ratio against the appointments & No Show follow ups
- Provide estimated repair cost & repair TAT to customers based on their VOCs
- Establish a consulting relationship with customers by following guidelines and delivering uniform

handling of customers, and by promoting the scope, value, and features of the products andservices offered
- Coordinating for loaner car and pick-and-drop facility wherever required and advise the Service
Advisor accordingly.
- Effective Post service feedback calling, Recall Campaign, Promotion of Service Campaigns
- Acts as a contact person for any special projects regarding dealership improvements.
- Assists service customers during the morning service rush, when possible.

**Job Types**: Full-time, Permanent

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Telecommunication: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person

*Speak with the employer* +91 9316790097

Pay: ₹14,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Telecommunication: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9316790097

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