Customer Relationship Executive

2 days ago


Surat Gujarat, India MNR Solutions Pvt. Ltd. Full time

**Job Title**: Customer Relationship Executive

**Location**: Surat
**Employment Type**: Full-time | **On-site (Office-Based Role Only)**
**CTC**: Up to ₹4 LPA
**Joining**: Immediate Joiners Preferred (Max Notice Period: 15 Days)

**Role Summary:

- **

**Key Responsibilities:

- **
- Manage customer **subscriptions** - onboarding, renewals, issue resolution, and support.
- Maintain accurate records of **customer data, feedback, and issue logs** using Excel or Google Sheets.
- Generate and maintain **daily/weekly reports** related to customer interactions and subscription performance.
- Coordinate with **internal departments** (Operations, Sales, etc.) for smooth issue resolution.
- Assist with **backend operational tasks** related to BigBasket’s subscription and daily delivery segment.
- Be flexible with **early office reporting**, especially during critical daily order cycles.

**Required Skills & Qualifications:

- **
- Proficiency in **MS Excel / Google Sheets** - data entry, basic formulas, and report generation.
- Strong **communication** and **problem-solving** skills.
- Detail-oriented and highly **organized**, with a **customer-first mindset**.
- Comfortable with **early morning shifts**, based on operational requirements.

**Additional Notes:

- **
- This is a **completely in-office role**.
- **No field visits** or travel involved.

**Language**:

- English (preferred)

Work Location: In person



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