Customer Relationship Executive

14 hours ago

Surat Gujarat, India Maanavi Homes Full time

**Job Overview**:
The Customer Relationship Executive (CRE) is responsible for building and maintaining strong relationships with customers, ensuring a high level of customer satisfaction and loyalty. The CRE will be the primary point of contact for customers, handling inquiries, resolving issues, and providing product information. This role requires excellent communication skills, a customer-centric approach, and a deep understanding of the furniture industry.

**Key Responsibilities**:

- **Customer Engagement**:

- Establish and maintain strong relationships with customers.
- Provide accurate information regarding products, pricing, availability, and delivery options.
- **Sales Support**:

- Assist customers in selecting furniture that meets their needs and preferences.
- Upsell and cross-sell products to maximize sales opportunities.
- Process sales orders, ensuring accuracy and timely follow-up.
- **Issue Resolution**:

- Address and resolve customer complaints and concerns in a professional and empathetic manner.
- Coordinate with relevant departments (e.g., logistics, delivery) to ensure timely resolution of issues.
- **Product Knowledge**:

- Maintain up-to-date knowledge of the company’s furniture products and services.
- Provide product demonstrations and recommendations to customers.
- **Customer Feedback**:

- Collect and analyze customer feedback to identify trends and areas for improvement.
- Communicate customer feedback to management for continuous improvement.
- **Administrative Tasks**:

- Maintain accurate customer records and update the CRM system regularly.
- Prepare reports on customer interactions and sales activities.

**Qualifications**:

- Bachelor’s degree in Business, Marketing, or a related field.
- 2+ years of experience in customer service or sales, preferably in the furniture industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.

Pay: ₹9,689.33 - ₹32,558.14 per month

**Experience**:

- total work: 2 years (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)

**Location**:

- Surat, Gujarat (preferred)

Work Location: In person

Application Deadline: 30/09/2024

  • Customer Relationship Executive

    6 days ago

    Surat, Gujarat, India Konnectbrands Full time

    Client Relationship Executive (CRE) Job description Responsibilities - Build relationships with key employees among National/ International Clients.Create plans to address National/ International clients’ business needsAdvise clients on creating profitable processesSchedule regular meetings with National/ International client to ensure they are...

  • Customer Relationship Executive

    2 weeks ago

    Surat, Gujarat, India WHITELION SYSTEMS PVT LTD Full time

    **Job Title**:Customer Relationship Executive **Function**: Sales Support **Reporting To**: Marketing Manager **Base Location**:Surat **Education**:Bachelor's degree in Engineering field or Any Graduate stream **Experience (in years)**:6 Months to 2 years **Preferred industry of work experience**: Any **Responsibilities**: **1. Lead Generation &...

  • Customer Relationship Executive

    1 week ago

    Umarwada, Surat, Gujarat, India ALLTEX EXIM PVT LTD Full time

    **Customer Relationship Executive (CRE) - Domestic & International Markets** **Location**: Surat, Gujarat **Company**: Alltex Exim Pvt Ltd **Job Type**: Full-Time **About Us** Alltex Exim Pvt Ltd is a leading name in the yarn and têxtile industry, with a strong presence in both domestic and international markets. We focus on innovation, quality, and...

  • Customer Relationship Executive

    4 days ago

    Udhana, Surat, Gujarat, India Rawalwaisa Textile Industries Pvt. Ltd (Surat) Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Customer Relationship Executive (Telecaller) – Work From HomeIndustry:Fashion (Wholesale Sales)Salary: ₹15,000 – ₹20,000 per monthJob Overview:We are seeking a proactive and persuasive Customer Relationship Executive (Telecaller) to manage and convert inbound leads generated from Meta platforms (Facebook, Instagram). You will be responsible for...

  • Customer Relationship Executive

    1 week ago

    Surat, Gujarat, India Gars Lubricants Full time

    **Open positions - 3** **Role** 1.To handle any sort of concerns raised by the people who buy their company's products or services. 2.Building and maintaining profitable relationships with key customers. 3.Resolving customer complaints quickly and efficiently. 4.Keeping customers updated on the latest products in order to increase sales. 5.They follow...

  • Customer Relationship Executive

    22 hours ago

    Surat, Gujarat, India, Gujarat Anantam HR Full time

    Key ResponsibilitiesBuild and maintain strong relationships with customers.Handle inquiries, coordinate orders, and provide after-sales support.Prepare and manage customer databases, reports, and trackers in Excel (advanced formulas, Pivot Tables, VLOOKUP, MIS reporting).Assist the sales team with MIS reports, sales data analysis, and follow-ups.Coordinate...

  • Customer Relationship Executive

    2 weeks ago

    Surat, Gujarat, India Anantam HR Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job SummaryThe Customer Relationship Executive will be responsible for managing client interactions, ensuring customer satisfaction, and maintaining accurate records using advanced Excel skills. The role requires strong communication, follow-up, and reporting abilities to support both sales and operations teams.Key ResponsibilitiesBuild and maintain strong...

  • customer relationships executive

    4 days ago

    Surat, Gujarat, India Anantam HR Full time ₹ 1,80,000 - ₹ 2,40,000 per year

    Job Title: Customer Relationship Executive – OEMJob Summary:We are seeking a proactive Customer Relationship Executive (OEM)to manage client coordination, order processing, and reporting. The ideal candidate must possess strong communication skills, excellent follow-up ability, and advanced expertise inExcel (Pivot, VLOOKUP, MIS reporting)to ensure...

  • Customer Relationship Executive

    2 weeks ago

    Surat, India Talent First HR Services Full time

    Profile: Customer Relationship Executive **Salary**: 15k to 20k Location: Radha Raman Textile Market, Saroli, Surat Experience: 1 year Its a Textile Industry dealing in sarees and kurties! Skills: Good communication skills, Clear speech, Basic English, ability to handle client on calls & whatsapp smartly. **Job Description**: **Overseeing the...

  • Customer Relationship Executive

    1 day ago

    Surat, India Anantam HR Full time

    Key Responsibilities - Build and maintain strong relationships with customers. - Handle inquiries, coordinate orders, and provide after-sales support. - Prepare and manage customer databases, reports, and trackers in Excel (advanced formulas, Pivot Tables, VLOOKUP, MIS reporting). - Assist the sales team with MIS reports, sales data analysis, and follow-ups....