Sales and Customer Relationship Executive

4 days ago

Surat Gujarat, India Complete job Full time

Key Responsibilities:

- Sales Management:

- Actively engage with new and existing customers to understand their needs and recommend suitable ceramic and sanitary ware products.
- Achieve and exceed sales targets and key performance indicators (KPIs).
- Prepare and deliver compelling sales presentations and product demonstrations to potential clients.
- Negotiate contracts, pricing, and terms of sale to close deals effectively.
- Stay informed about market trends, competitor activities, and new product launches to maintain a competitive edge.
- Customer Relationship Management:

- Build and maintain strong, positive relationships with customers, including architects, builders, contractors, and individual homeowners.
- Serve as the primary point of contact for customer inquiries, feedback, and complaints, ensuring timely and effective resolution.
- Promote a culture of responsiveness and reliability, ensuring customers feel valued and heard.
- Conduct follow-ups to ensure customer satisfaction and generate repeat business and referrals.
- Maintain an accurate and up-to-date customer database and sales records.
- Product Knowledge and
Communication:

- Possess a strong understanding of our full range of ceramic tiles, sanitary ware (WC, sink, basins etc.), and other related items.
- Effectively communicate the features, benefits, and value proposition of our products to diverse customer segments.
- Provide expert advice and technical information to assist customers in making informed purchasing decisions.

Required Skills and Qualifications:

- Education: A Bachelor's degree in Commerce (B.Com) or any other relevant bachelor's degree is required.
- Experience: Proven experience in sales and customer relationship management, preferably within the ceramic, sanitary ware, building materials, or a related industry.
- Communication:

- Exceptional verbal and written communication skills with the ability to articulate complex information clearly.
- Demonstrated ability to build rapport and trust with a wide range of customers.
- Strong listening skills to understand customer needs and provide tailored solutions.
- Customer-Centric Mindset: A strong commitment to customer satisfaction and a proactive approach to problem-solving.
- Other Skills:

- Excellent negotiation and closing skills.
- Ability to work independently and as part of a team.
- Proficiency in using CRM software and Microsoft Office Suite.
- Results-oriented with a strong drive to meet and exceed targets.

What We Offer:

- Competitive salary with a performance-based incentive structure.
- Opportunities for professional growth and career advancement.
- A supportive and collaborative work environment.
- Training on new products and sales techniques.

Timing:9:30 am-7 pm

Working Days: 6

Experience:2-3 Years

Location: Vesu

Contact: 7984150962

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 7984150962

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