Customer Relationship Executive- After Sales Service

2 days ago

Surat Gujarat, India WHITELION SYSTEMS PVT LTD Full time

**Job Title**:Customer Relationship Executive

**Function**:Service Department

**Reporting To**: HOD

**Base Location**:Surat

**Education**:Any Graduate

**Experience (in years)**:0 to 2

**Preferred industry of work experience**: Any

**Responsibilities**:

- **Ticket Generation**: Create and manage service tickets accurately to document customer issues and requests. Assign service tickets to Field Service Executives based on location, availability, and expertise. Follow up on open tickets to ensure timely resolution and customer satisfaction.
- **Feedback Collection**:Conduct follow-up calls to customers to gather feedback on service and product experiences. Record feedback and suggestions, and report trends and recurring issues to the management team. Use feedback to identify areas for improvement and share actionable insights with relevant departments.
- **Customer Relationship Management**: Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to resolving issues. Keep accurate records of customer interactions, transactions, and feedback. Proactively communicate with customers to update them on service progress or product updates.

**Job Types**: Full-time, Permanent

**Salary**: Up to ₹30,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift

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