Service Desk

5 days ago

Chennai Tamil Nadu, India SoftwareOne Full time

Job Function: IT & Solutions The role:
**Join Our Team as an Analyst - IT & Solutions - ServiceDesk**

At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions ServiceDesk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams.

**Key Responsibilities**:
As an Analyst - IT & Solutions - ServiceDesk, your responsibilities will include:

- Register and resolve all IT related 1st level/2nd level incidents and requests.
- NOC Monitoring.
- Windows Imaging/Reimaging Task (Intune/MEM).
- User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
- Collection and documentation of best-practice/processes and other technical processes.
- Escalation of unresolved or out of team scope tickets to the next level support.
- Ensuring end user satisfaction by providing best in-class customer services.

What we need to see from you:
**Skillset &Qualification**:
Should have minimum 3 years of proven experience in 1st & 2nd level support.
- A Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to work effectively in a collaborative team environment.
- Experience with service desk software and remote support tools.
- A solid understanding of IT infrastructure, including networks, servers, and databases.

Why SoftwareOne?:
**What we offer**
- A truly global working environment with a strong focus on diversity and inclusion that enables you to work with people of different cultures from all around the world.
- An excellent work-life balance, including flexible working times and remote working options wherever possible.
- A unique SoftwareOne working culture where we celebrate our success by “Work Hard & Party Harder” which includes company parties, social events and team gatherings.
- Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more.
- Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines.

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