Service Desk

1 day ago

Chennai Tamil Nadu, India SoftwareOne Full time

Job Function: IT & Solutions The role:
**Join Our Team as an Analyst - IT & Solutions - ServiceDesk**

At SoftwareOne, we offer an exceptionally outstanding opportunity to work in a dynamic and forward-thinking environment. As an Analyst in our IT & Solutions ServiceDesk, you will play a crucial role in ensuring the flawless operation and support of our IT services. Your work will help us maintain our world-class standards and drive innovation within our teams.

**Key Responsibilities**:
As an Analyst - IT & Solutions - ServiceDesk, your responsibilities will include:

- Register and resolve all IT related 1st level/2nd level incidents and requests.
- NOC Monitoring.
- Windows Imaging/Reimaging Task (Intune/MEM).
- User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.
- Collection and documentation of best-practice/processes and other technical processes.
- Escalation of unresolved or out of team scope tickets to the next level support.
- Ensuring end user satisfaction by providing best in-class customer services.

What we need to see from you:
**Skillset &Qualification**:
Should have minimum 3 years of proven experience in 1st & 2nd level support.
- A Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
- Strong problem-solving skills and the ability to think on your feet.
- Excellent communication skills, both verbal and written.
- Demonstrated ability to work effectively in a collaborative team environment.
- Experience with service desk software and remote support tools.
- A solid understanding of IT infrastructure, including networks, servers, and databases.

Why SoftwareOne?:
**What we offer**
- A truly global working environment with a strong focus on diversity and inclusion that enables you to work with people of different cultures from all around the world.
- An excellent work-life balance, including flexible working times and remote working options wherever possible.
- A unique SoftwareOne working culture where we celebrate our success by “Work Hard & Party Harder” which includes company parties, social events and team gatherings.
- Focus on people development with an extensive internal Learning Platform, including webinars, trainings, live learning, audiobooks, certification preparation, and more.
- Corporate benefits such as shopping discounts, company pension plan, employee share purchase program, etc. as per local country policies and guidelines.

  • IT Service Desk

    8 hours ago

    Chennai, Tamil Nadu, India Sysnet Global Technologies Pvt.Ltd Full time

    **Service Desk Executive** **Level** **L1** **Communication** Good (Verbal/Written) **Experience Range** 2 -3 Years **Required Skills Set** Win 10, Win 11, Remote Support, Domain joining, Metting setup (Teams, Google meet), MS office, MS Outlook (PST, OST, Rules, Signature, PST backup, PST repair, PST movement), Ticketing Tool (Service request,...

  • IT Service Desk

    4 days ago

    Coimbatore, Tamil Nadu, India C Cube Consultant Full time

    **Hiring for Service Desk - Call / whats app 7420010192.** Education - Graduates We are seeking a highly motivated and technically skilled IT Service Desk Agent to join our team. As an IT Service Desk Agent, you will be the primary point of contact for our internal customers, providing technical support and resolving IT-related issues in a timely and...

  • Service Desk Trainee

    6 days ago

    Chennai, Tamil Nadu, India Equiniti Full time

    Management Level I **Business Division: P&E** **Business Function / Department: P&E GSD** **Job Title: Service Desk Trainee** **Reporting to (Job Title): IT Service Desk Shift Lead** **Date: 1st Nov 2024** Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37...

  • It Service Desk

    4 weeks ago

    Chennai, Tamil Nadu, India Diverse Lynx Full time

    JOB ROLE Service Desk Engineer JOB LOCATION CHENNAI Experience Years 4 JD IT SERVICE DESK

  • Service Desk Automation Architect

    2 days ago

    Chennai, Tamil Nadu, India Saksoft Full time

    **Designation **:Senior Consultant/Lead Consultant **Job Description: 10+ years of experience - Administer & Create Workflow in tool to Eliminate the Potential Incidents even before they hit the Service Desk from data points available in analyzed reports and Metrics. - Administration of Chat Bot Applications so as to ensure that the repetitive and mundane...

  • IT Service Desk Manager

    6 days ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About the Role:We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Deskfunction . This role will oversee IT Service Desk support quality, drive service excellence,and support team performance across our Service Desk operations. You'll be responsible formonitoring ticket quality, delivering actionable feedback, and partnering with...

  • Global Service Desk

    4 days ago

    Chennai, Tamil Nadu, India Nobl Q Full time

    **Job Information**: Date Opened **02/12/2025** Industry **IT Services** Job Type **Full time** City **Chennai or Salem** State/Province **Tamil Nadu** Country **India** Zip/Postal Code **-** **About Us**: - Valid **GSD Analyst** This role is of IT GSD - Service desk to be single point of contact for all IT tickets - Handle IT Helpdesk phone...

  • IT Service Desk Manager

    2 days ago

    Chennai, Tamil Nadu, India Hectae Analytics and Software Solutions Full time

    About the Role: We're seeking a skilled IT Service Desk Manager to lead Haass's IT Service Desk function. This role will oversee IT Service Desk support quality, drive service excellence, and support team performance across our Service Desk operations. You'll be responsible for monitoring ticket quality, delivering actionable feedback, and partnering with...

  • Service Desk Manager

    3 weeks ago

    Chennai, Tamil Nadu, India Manning Consulting Full time

    Job DescriptionKey Responsibilities:- Lead and manage the Service Desk team to deliver excellent support services.- Oversee daily operations including incident management, ticket handling, and SLA adherence.- Ensure timely and effective resolution of technical issues and service requests.- Develop, mentor, and motivate team members to improve performance and...

  • Service Desk With Servicenow

    4 weeks ago

    Kolkata, West Bengal - Tamil Nadu, India Diverse Lynx Full time

    Job Role-Service Desk With ServiceNow Location- Kolkata Experinece - 5 Years