Restaurant Captain

7 days ago


Gurugram Haryana, India Fraterniti foods pvt ltd Full time

**Job Summary**:
**Key Responsibilities**:

- Greet and welcome guests, ensuring they are seated comfortably and attended to promptly.
- Supervise and guide waitstaff in delivering high-quality service.
- Take food and beverage orders and ensure they are served correctly and efficiently.
- Monitor dining areas to ensure cleanliness, orderliness, and adherence to service standards.
- Handle guest complaints and special requests with professionalism and efficiency.
- Train new service staff and provide ongoing coaching to team members.
- Coordinate with the kitchen and bar teams to ensure timely service and order accuracy.
- Assist in setting up tables, managing reservations, and maintaining the dining area.
- Recommend menu items and upsell food and beverages to maximize revenue.
- Ensure compliance with health, safety, and sanitation regulations.

**Qualifications**:

- Proven experience as a restaurant captain, senior waiter, or team leader in F&B.
- Strong leadership and interpersonal skills.
- Excellent knowledge of food and beverage service procedures and etiquette.
- Ability to remain calm under pressure and resolve issues diplomatically.
- Flexibility to work shifts, weekends, and holidays.
- High school diploma or equivalent; hospitality training or diploma is a plus.
- Proficiency in using POS systems and basic computer skills.

**Key Skills**:

- Leadership and team coordination
- Customer service excellence
- Communication and interpersonal skills
- Time management and multitasking
- Conflict resolution
- Knowledge of food safety and hygiene

Pay: ₹19,000.00 - ₹21,000.00 per month

Schedule:

- Day shift

Work Location: In person


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