Customer Service Representative

2 days ago

Delhi, India Bo International Full time

**Customer Care Executive**

Bo International is one of India’s premier cosmetic manufacturing companies. Brands/ sister concern of Bo - **Ryaal, Florona, Vedaoil, NoFall, Plant Powered, Organic Kitchen.**

Recently Florona merge with Mensa as well and here is the Link:
**Brief of Job**: As a customer care executive you role include managing incoming calls and customer service inquiries, generating sales leads that develop into new customers, and identifying and assessing customer needs to achieve satisfaction.

You will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

**What We Can Offer You**:
A young and fast-growing company with a healthy work-life balance, Great culture based on the following core values: Courage, Transparency, Ownership, Commitment, Celebration and Recognition

**Top things you will do in your role**:

- Manage large amounts of incoming and outgoing phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers and provide end to end solutions
- Interact with supply Chain and quality team as per the customer requirement.
- Focus on customer retention and make strategies for customer interaction on our website

**Qualifications and Skills**:

- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

**Salary**: ₹20,000.00 - ₹35,000.00 per month

Schedule:

- Morning shift

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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