Customer Care Coordinator

Your Responsibilities

**1. Tender Support**:
Own the entire tender preparation from sharing tender alerts, document preparation to final submission till maintaining tender records.
- Responsible for Tenders Preparation
- Preparation of documents related to tenders.
- Coordinating with sales teaM/Finance/legal for getting details and documents (e.g. EMD, technical Details, Pricing, PBG etc.) Compiling the tender documents. Preparation of Authority letters, etc.
- Collecting & compiling documents required for submission.
- On time submission of Tenders either on e-Tender portal/ Physical tender submission wherever applicable
- Coordinating with sales team for tender opening related information like competitor name, product quoted, price quoted, L1,L2 etc.
- Preparation & maintenance of Tender Repository
- Tender Analysis - won / lost / open, competitor pricing etc.
- All Tender related activities required for completing on GeM portal

**2. Order Processing**:

- Vendor Registration (Registering Leica as vendor in customer’s books)
- Punching order in the system - Local ERP / SAP,
- Respond to customer queries
- Support customer for establishing LCs
- Payment Follow-up,
- Tracking of shipment
- Keeping customer, sales & service team informed status on planned completion, clearance, delivery etc.

**3. Local Procurement**:

- Own Local procurement to complete configuration from getting specification from Sales team, inviting quotes from vendors to get vendor payment released from finance

**4. Other Activities**:

- Interaction and supporting internal & external executives/channel partners for smooth and hurdle free flow of work.
- Completing the administrative needs of the Sales / Service Department.
- Aided as One Point contact for all the Sales / Service representative for the responsible territory / Division.
- Supporting AR team in collecting EMDs, PBGs etc.
- On need basis - To visit customers / their bankers / their Clearing Agent, if required
- Prepare AMC / CMC quote, One Time Service visit quotes, spare parts quotes
- Prepare MIS for Sales / Service quotes & orders
- Coordination with warehouse team for INR order execution
- Responsible for all customer care related activities related to Local ERP & SAP

Our Expectations

**Qualifications**:

- Minimum Degree in any related discipline with at least 2 - 5 years’ of Order Management experience
- Experience in handling Letter of Credit, knowledge of import/export

Personal Trait Profile
- Strong communication and good inter-personal skills
- to be able to interact effectively with all level of staffs, both locally and
- overseas
- Able to work under pressure to meet deadlines
- Able to work independently with minimum supervision
- Meticulous with a keen eye for details
- Keen learner, team player, highly self-motivated individual

Key Relationships
- Customers
- Distributors
- Suppliers
- Government
- Institutions
- Contractor
- Internal Customers - Sales / Service / Finance / Logistics / HR / IT colleagues

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.