Online Merchandising

**Job Title**: Online Merchandising & Customer Care Coordinator

**Experience**: 3+ Years

**Salary**: 40k-50k

**Location**: Kandivali

**Overview**:
As an Online Merchandising & Customer Care Coordinator, you will be responsible for ensuring the seamless operation of our online retail platform by managing product listings, optimizing merchandising strategies, and providing exceptional customer service to enhance the overall shopping experience. You will play a key role in driving sales growth, maintaining customer satisfaction, and supporting the overall success of our e-commerce business.

**Key Responsibilities**:
1. **Merchandising Management**:

- Curate and maintain product listings on the e-commerce platform, ensuring accurate and up-to-date information, compelling product descriptions, and high-quality images.
- Implement merchandising strategies to optimize product placement, cross-selling, and upselling opportunities to drive sales and increase average order value.
- Collaborate with the marketing team to coordinate product launches, promotions, and campaigns, ensuring alignment with merchandising initiatives and business objectives.

2. **Inventory Control**:

- Monitor inventory levels, stock availability, and product performance to ensure optimal assortment and availability for customers.
- Work closely with the operations and logistics team to coordinate inventory replenishment, manage stockouts, and mitigate overstock situations.
- Conduct regular inventory audits and reconcile discrepancies to maintain inventory accuracy and minimize fulfillment issues.

3. **Customer Care and Support**:

- Proactively engage with customers to gather feedback, address concerns, and ensure a positive shopping experience throughout the customer journey.
- Collaborate with cross-functional teams to resolve escalated customer issues and implement solutions to improve customer satisfaction and retention.

4. **Data Analysis and Reporting**:

- Utilize analytics tools and reporting dashboards to track key performance metrics such as website traffic, conversion rates, customer satisfaction scores, and order fulfillment metrics.
- Generate regular reports and insights to evaluate the effectiveness of merchandising initiatives, customer care processes, and operational performance.
- Identify trends, patterns, and opportunities for improvement based on data analysis and make recommendations for optimization and enhancement.

5. **Process Improvement and Optimization**:

- Identify opportunities to streamline processes, improve efficiency, and enhance the overall effectiveness of online merchandising and customer care operations.
- Collaborate with cross-functional teams to implement process improvements, system enhancements, and automation solutions to drive operational excellence and scalability.
- Stay informed about industry best practices, emerging trends, and technological advancements in e-commerce and customer service to continuously evolve and innovate our practices.

**Qualifications**:

- Bachelor’s degree in Business Administration, Marketing, E-commerce, or related field.
- Proven experience in online merchandising, customer service, or related roles within the e-commerce industry.
- Strong attention to detail with excellent organizational and multitasking abilities.
- Excellent communication and interpersonal skills with a customer-centric mindset.
- Proficiency in e-commerce platforms, content management systems, and customer relationship management (CRM) software, SAP, MS-Office, Outlook etc.
- Analytical mindset with the ability to interpret data, generates insights, and makes data-driven decisions.
- Ability to thrive in a fast-paced environment and adapt to changing priorities and business needs.

**Preferred Qualifications**:

- Experience working with popular e-commerce platforms such as Shopify, Magento, or Woo Commerce.
- Familiarity with online merchandising best practices, SEO principles, and digital marketing techniques.
- Knowledge of customer service software, ticketing systems, and order management tools.

Join our team and contribute to the success of our e-commerce business while delivering exceptional experiences to our customers

Pay: ₹35,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 3 years (preferred)
- E-Commerce: 3 years (preferred)
- SAP: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person