Customer Success

2 days ago

Sector Noida Noida Uttar Pradesh, India EisenVault Full time

We are seeking a **proactive and client-focused professional** to join our team as a **Customer Success & Implementation Associate**. This role offers a unique blend of **customer support, onsite client engagement, cross-functional coordination with engineering**, and the opportunity to **grow into project implementation and delivery**.

**Key Responsibilities**
- Handle inbound support calls and assist in troubleshooting issues.
- Conduct onsite visits to gather requirements and understand change requests.
- Deliver product training to users, both in-person and via remote sessions.
- Collaborate with the engineering team to ensure timely implementation of fixes and enhancements.
- Track tickets, change requests, and project tasks using **Zoho Projects** and **Zoho Desk**.
- Maintain internal documentation, meeting notes, and status updates.
- Communicate effectively in **English and Hindi** with both domestic and international clients.
- Gradually take ownership of customer onboarding and full implementation projects.

**What We’re Looking For**
- **1-2 years** of experience in a customer-facing role (support, implementation, onboarding, etc.).
- Strong written and verbal communication skills in **English and Hindi**.
- Organized, detail-oriented, and comfortable working with engineering teams.
- Willingness to travel for client meetings (locally and across India).
- Familiarity with any task/project management tool (**Zoho Projects** preferred).

**Nice to Have**
- Basic understanding of **Linux systems** (commands, logs, troubleshooting).
- Experience working with **enterprise software or SaaS platforms**.

**Why EisenVault**
- Work with a growing enterprise software company with global clients.
- Collaborate directly with founders and engineers — your work will have a visible impact.
- Career path leading to project management or product roles.
- Supportive team environment with professional growth opportunities.

Pay: ₹360,000.00 - ₹480,000.00 per year

**Benefits**:

- Paid time off
- Provident Fund

**Experience**:

- Technical support: 1 year (required)
- Customer Facing : 1 year (required)

Work Location: In person

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