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Customer Support Executive

2 weeks ago

Sarkhej Road Ahmedabad Gujarat, India Appitsimple Infotek Pvt. Ltd Full time

**Walk-In Drive - 14th September 2024**

**About Appitsimple Infotek**

Established in 2014, we, Appitsimple Infotek, are an Ahmedabad-based IT firm with an impressive portfolio of IT solutions, including CallHippo - a virtual phone system, and SoftwareSuggest - a software recommendation platform.

We boast a dedicated workforce of 160+ employees from diverse backgrounds and domains, consistently striving to develop IT solutions that significantly benefit businesses. Moreover, our commitment lies in fostering an employee-friendly and rewarding workplace, ensuring both professional and personal growth for our employees.

**About CallHippo**

CallHippo is a futuristic virtual phone system that revolutionizes communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries.

**Experience-** 0.6-2 years

**The Job Description for Customer Support Executive:

- **

**2. Issue Resolution**:Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
**3. Product Knowledge**: Maintain a deep understanding of our products/services to provide accurate and thorough information to customers.
**4. Follow-Up**: Ensure all customer issues are followed up and resolved, keeping customers informed throughout the process.
**5. Feedback and Reporting**: Collect and document customer feedback, and report recurring issues to management for continuous improvement.
**6. Team Collaboration**: Work closely with other departments to resolve complex issues and improve the overall customer experience.

**Perks of Working with Us**
- 5-day Workweek
- Unlimited Paid Leave Policy
- Uncapped Performance-Based Incentives
- Reward & Recognition Programs
- Annual Company Retreats
- Employee Referral Rewards

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 14/09/2024