Customer Support

1 day ago


Delhi Delhi, India Quess IT Staffing Full time

**About Us**

“Quess IT Staffing is India’s largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names across industried. Quess IT Staffing is a division of Quess Corp Limited, India’s leading business services provider and largest domestic private sector employer. Quess Corp Limited is - ‘A Great Place to Work’ certified - a testament to our excellent culture, people, and processes.”

**About Company**

**Roles and Responsibility**

Job Title: Customer Support

Experience: 1 to 3 years

Notice period: Immediate to 15 days

Location: Delhi

JD:

- Basic computer operating skills required (MS- Office Applications)
- Appropriate Typing speed to be able to efficiently manage documentation during/post interaction.
- Focus on First Call resolution and maintain defined quality on calls.
- Understands and contributes positively to meet the SLAs & targets.
- Ensures Customer Satisfaction, Service Level%, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, call back timeliness etc. to meet consistently.
- Take complete ownership of self-learning & development.
- Offering exceptional customer service and satisfaction.
- 1 - 3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
- Exceptional verbal and written communication skills.
- Good problem-solving abilities.
- A customer-oriented individual.
- Ability to meet deadlines and prioritize tasks.
- Outstanding interpersonal and organizational skills.
- Excellent phone etiquette and active listening abilities.
- A quick learner and exceptional ability to make decisions.



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