Customer and Onboarding Support

5 days ago

Delhi Delhi, India Phenomenal HR Pvt Ltd Full time

**Job Title: Customer and Onboarding Support**

Salary Range: Best in industry

Experience Level: 1-3 years.

Education: Any Graduation

Languages: Hindi (mandatory), Bonus if you know more languages

Location: Thrikkakara, Kochi

We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in assisting customers with their onboarding process and providing ongoing support to ensure a seamless experience.

**Responsibilities**:

- Assist customers with the onboarding process, including account setup, verification, and documentation submission.
- Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary.
- Educate customers on our products, services, and features to optimise their usage and satisfaction.
- Collaborate with internal teams, including product development and operations, to relay customer feedback and improve our services.
- Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance to customers.
- Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements.

**Qualifications**:

- Bachelor's degree in any field.
- Fluent in **Hindi**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritise in a fast-paced environment.
- Basic knowledge of financial products and services preferred, but not required.
- Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply.
- Compensatory time off is provided for working on weekends and holidays.
- Willingness to work on shifts, weekends, and holidays.

Pay: ₹15,000.00 - ₹28,000.00 per month

**Education**:

- Bachelor's (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- Hindi (required)

**Location**:

- Delhi, Delhi (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Work Location: In person

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