Customer Onboarding and Support Executive

2 days ago

Delhi Delhi, India Arting Digital Private Limited Full time

Position - Customer onboarding and support executive
Experience - 6 months
- 1 yrs
Location - New Delhi
Notice Period - Immediate joiner
- 15 days

Skills - Solving Customer queries, Customer support, Collaborate with our internal team,
Identify new opportunities, support specialists, Communication skills

***About the Role**:
**Key Responsibilities**:

- Guide new customers through the onboarding process, ensuring a smooth and positive experience.- Maintain strong relationships with customers and provide excellent post-onboarding support.
- Collaborate closely with internal teams (Sales, Product, Tech, etc.) to resolve issues and improve processes.
- Identify customer needs and suggest appropriate products/services.
- Collect feedback and share insights with the team to enhance customer experience.
- Maintain accurate records of customer interactions and activities.

**Key Skills & Qualifications**:

- 6 months to 1 year of experience in Customer Support, Customer Success, or similar roles.
- Excellent communication and interpersonal skills (both verbal and written).
- Strong problem-solving abilities with a customer-first mindset.
- Ability to collaborate effectively with internal teams.
- Familiarity with CRM tools or support ticketing systems is a plus.
- Bachelor’s degree in any discipline preferred.

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