Customer onboarding and support executive

9 hours ago

Delhi, Delhi, India Arting Digital Private Limited Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Position - Customer onboarding and support executive

Experience - 6 months- 1 yrs

Location - New Delhi

Notice Period - Immediate joiner- 15 days

Skills - Solving Customer queries, Customer support, Collaborate with our internal team,

Identify new opportunities, support specialists, Communication skills

About the Role:

We are looking for a proactive and customer-focused Customer Onboarding and Support Executive to join our team in Delhi. The ideal candidate will play a key role in ensuring smooth onboarding of new customers, resolving queries efficiently, and collaborating with internal teams to enhance overall customer satisfaction.

Key Responsibilities:
  • Guide new customers through the onboarding process, ensuring a smooth and positive experience.
  • Handle and resolve customer queries via phone, email, and chat in a timely and professional manner.
  • Maintain strong relationships with customers and provide excellent post-onboarding support.
  • Collaborate closely with internal teams (Sales, Product, Tech, etc.) to resolve issues and improve processes.
  • Identify customer needs and suggest appropriate products/services.
  • Collect feedback and share insights with the team to enhance customer experience.
  • Maintain accurate records of customer interactions and activities.
Key Skills & Qualifications:
  • 6 months to 1 year of experience in Customer Support, Customer Success, or similar roles.
  • Excellent communication and interpersonal skills (both verbal and written).
  • Strong problem-solving abilities with a customer-first mindset.
  • Ability to collaborate effectively with internal teams.
  • Familiarity with CRM tools or support ticketing systems is a plus.
  • Bachelor's degree in any discipline preferred.

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