Customer onboarding and support executive

2 days ago


New Delhi, India Arting Digital Private Limited Full time

Position -  Customer onboarding and support executive (only female Candidates)
Experience  - 6 months- 1 yrs 
Location - New Delhi 
Notice Period -  Immediate joiner- 15 days 

Skills - Solving Customer queries, Customer support, Collaborate with our internal team,
 Identify new opportunities, support specialists, Communication skills


About the Role:

We are looking for a proactive and customer-focused Customer Onboarding and Support Executive to join our team in Delhi. The ideal candidate will play a key role in ensuring smooth onboarding of new customers, resolving queries efficiently, and collaborating with internal teams to enhance overall customer satisfaction.

Key Responsibilities:
  • Guide new customers through the onboarding process, ensuring a smooth and positive experience.

  • Handle and resolve customer queries via phone, email, and chat in a timely and professional manner.

  • Maintain strong relationships with customers and provide excellent post-onboarding support.

  • Collaborate closely with internal teams (Sales, Product, Tech, etc.) to resolve issues and improve processes.

  • Identify customer needs and suggest appropriate products/services.

  • Collect feedback and share insights with the team to enhance customer experience.

  • Maintain accurate records of customer interactions and activities.

Key Skills & Qualifications:
  • 6 months to 1 year of experience in Customer Support, Customer Success, or similar roles.

  • Excellent communication and interpersonal skills (both verbal and written).

  • Strong problem-solving abilities with a customer-first mindset.

  • Ability to collaborate effectively with internal teams.

  • Familiarity with CRM tools or support ticketing systems is a plus.

  • Bachelor’s degree in any discipline preferred.





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