
Customer onboarding and support executive
2 days ago
Position - Customer onboarding and support executive (only female Candidates)
Experience - 6 months- 1 yrs
Location - New Delhi
Notice Period - Immediate joiner- 15 days
Skills - Solving Customer queries, Customer support, Collaborate with our internal team,
Identify new opportunities, support specialists, Communication skills
About the Role:
We are looking for a proactive and customer-focused Customer Onboarding and Support Executive to join our team in Delhi. The ideal candidate will play a key role in ensuring smooth onboarding of new customers, resolving queries efficiently, and collaborating with internal teams to enhance overall customer satisfaction.
Guide new customers through the onboarding process, ensuring a smooth and positive experience.
Handle and resolve customer queries via phone, email, and chat in a timely and professional manner.
Maintain strong relationships with customers and provide excellent post-onboarding support.
Collaborate closely with internal teams (Sales, Product, Tech, etc.) to resolve issues and improve processes.
Identify customer needs and suggest appropriate products/services.
Collect feedback and share insights with the team to enhance customer experience.
Maintain accurate records of customer interactions and activities.
6 months to 1 year of experience in Customer Support, Customer Success, or similar roles.
Excellent communication and interpersonal skills (both verbal and written).
Strong problem-solving abilities with a customer-first mindset.
Ability to collaborate effectively with internal teams.
Familiarity with CRM tools or support ticketing systems is a plus.
Bachelor’s degree in any discipline preferred.
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