Customer Support Representative

4 days ago

Delhi Delhi, India DHWANI ASTROLOGY LLP Full time

We are seeking a motivated and empathetic **Female Customer Support Executive** to join our team and contribute to our reputation for outstanding customer service.

**Job Summary**:
**Responsibilities**:

- Provide accurate information about products and services, as well as troubleshoot and resolve customer issues.
- Maintain a positive and empathetic attitude toward customers at all times.
- Keep records of customer interactions and follow up to ensure complete resolution.
- Escalate complex issues to the appropriate department or supervisor as needed.
- Assist with order processing, returns, and exchanges.
- Stay up to date on product knowledge and company policies.
- Provide feedback and suggest improvements to the customer support process.
- Work closely with other departments, such as sales and technical support, to resolve customer issues efficiently.

**Qualifications**:

- Minimum of 6 months of experience in a customer support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficiency in using customer support software and CRM systems.
- Familiarity with online platforms and digital communication tools.
- Flexibility to work various shifts, including weekends and holidays, as needed.
- A positive and proactive attitude toward customer service.
- High school diploma or equivalent; a degree in a related field is a plus.

Pay: ₹12,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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