Customer Support Representative

6 days ago

Delhi, India Speechify Full time

**Mission**

**Speechify is the easiest way to listen to the world's information.** Articles on the web, documents in the cloud, books on your phone. We absorb it all and let you listen to it at your desk, on the go, at your own speed, and with tools that make learning easier, deeper, and faster.

What streaming services have done for audio entertainment, we're doing for audio information. And whatever we're doing seems to be working. We're #1 in our category, and experiencing exponential growth.

**Overview**

Speechify is seeking a Customer Service Representative to provide customer service to both our internal partners (leadership, engineering, and product, etc.) and our external customers through various activities. Responsibilities include answering customer queries and providing prompt issue resolution; preparing reports and invoices; making customer calls to obtain information and/or to provide follow up to resolve customer issues; and occasional miscellaneous projects.
- Strong organizational and analytical skills.
- Ability to track and improve metrics.
- Proven customer support experience or experience as a client service representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems like Intercom and best practices
- Excellent communication (written and verbal), and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Bachelors degree
- Minimum two years of related experience
- Six sigma certification and knowledge of quality process improvement best practices preferred
- Call Center experience preferred

**What We Offer**
- A fast-growing environment where you can help shape the culture
- An entrepreneurial crew that supports risk, intuition, and hustle
- A hands-off approach so you can focus and do your best work
- The opportunity to make an impact in a transformative industry
- A competitive salary, a collegiate atmosphere, and a commitment to building a great asynchronous culture

**Think you're a good fit for this job?**

Tell us more about yourself and why you're interested in the role when you apply.
And don't forget to include links to your portfolio and LinkedIn.

**Not looking but know someone who would make a great fit?**

Refer them

**Speechify is committed to a diverse and inclusive workplace.**

Speechify does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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