Dispatcher/customer Service

2 days ago


Delhi, India Frontline Technology Support, LLC Full time

**Important**

**Duties and Responsibilities**

Processing and dispatching work opportunities according to predetermined schedules, customer requests or immediate needs.

Relaying information such as work orders or other messages to and from service providers, managers, or other personnel.

Speaking with different members of staff or customers to resolve problems, requests for products or services.

Preparing work schedules and preparing work order’s or receiving work orders from service providers.

Working independently or with other team members taking charge of communications within company assigned territories.

Keeping and organizing work requests, customer requests, completed work requests, charges for work performed, expenses for services provided, data entry of records and other information.

Complete a variety of projects and assignments as needed

Communicate updates and issues that arise with supervisors, managers, or team members

Meet company deadlines

Track and record your progress and present regular updates to supervisors and clients

**Requirements and Minimal Qualifications**

Strong time-management, communication, and organizational skills (Must be fluent in English)

At least 1 year of technical support/customer support or other related IT, computer, or electronic experience.

At least 1 years of prior experience of working with US processes or structured environments.

Able to work with mínimal supervision and able to prioritize and manage your schedule.

Must have a quiet and dedicated workspace with mínimal background noise.

Windows based computer and reliable internet service and speeds.

Computer literacy and typing speeds of 35 wpm.

Stonr data entry skills - Must be able to accurately document information into our data base and other platforms and web portals.

Pay: ₹24,790.63 - ₹35,415.30 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement
- Work from home

Schedule:

- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
The safety of our customers, employees and technicians is at the core of everything we do. We are following recommended guidelines from the CDC and the state health officials to help protect the health and well-being of the communities we serve.

Ability to commute/relocate:

- Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Dispatching: 1 year (required)
- Computer hardware: 1 year (required)
- Technical support: 1 year (required)
- Customer service: 1 year (required)

**Language**:

- English (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)


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